We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN9817143
16 Aug 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C’s complaint about The Prudential Assurance Company Limited (“Prudential”) concerns the service he received in July and November/December 2011 when he attempted to surrender his policy. Mr C says that he was repeatedly given incorrect information on both occasions and believes that ... (3 pages)View decision -
Decision Reference DRN7037334
15 Aug 2013 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr Q’s complaint about The Prudential Assurance Company Limited (“Prudential”) concerns the sale of a term life insurance policy alongside his mortgage in 1994. He says the policy was not required as he was single with no dependents.backgroundOur adjudicator recommended the complaint be... (2 pages)View decision -
Decision Reference DRN3149036
14 Aug 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs B has said that the policy provided to her by the Prudential Assurance Company Limited was not suitable because she required a savings plan rather than a life insurance policy. She has said that she was not able to understand the type of policy that was sold to her because she wa... (1 page)View decision -
Decision Reference DRN9234553
9 Aug 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr K’s complaint is that The Prudential Assurance Company Limited (“Prudential”) sold him a personal pension when he understood that it was arranging a savings plan. Prudential will not release his pension as a lump sum, and he considers that the plan was mis-sold.backgroundOne of our a... (2 pages)View decision -
Decision Reference DRN5472655
6 Aug 2013 The Prudential Assurance Company Limited Not upheldBanking and creditMr and Mrs K complain about the early repayment charge (‘ERC’) which The Prudential Assurance Company Limited (‘Prudential’) applied when they redeemed their mortgage.backgroundIn March 2008 Mr and Mrs K took out a lifetime mortgage with Prudential on their existing home (where they h... (2 pages)View decision -
Decision Reference DRN3163975
25 Jul 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsK820x summary of complaintMr J, Mrs K and Mr L complain, as trustees of The Prudential Assurance Company Limited low-cost endowment policy, which was set up as an Interest In Possession (IIP) Trust by Prudential in December 2003. The trustees are unhappy that Prudential is unwilling to ... (2 pages)View decision -
Decision Reference DRN8798183
23 Jul 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr K’s complaint is that The Prudential Assurance Company Limited (“the business”) paid the full surrender value of a jointly held endowment policy to his former partner without his knowledge.background The business accepted that it should make an offer to Mr K. It offered to pay Mr K 50%... (1 page)View decision -
Decision Reference DRN4514882
23 Jul 2013 The Prudential Assurance Company Limited UpheldInvestment and pensionsMrs G’s complaint relates to her With-Profit endowment policy. The Prudential Assurance Company Limited (Prudential) has upheld the complaint as it was not satisfied the plan was appropriate for her. However Mrs G is concerned that, in calculating the redress, the business has used the int... (3 pages)View decision -
Decision Reference DRN8046912
4 Jul 2013 The Prudential Assurance Company Limited UpheldInvestment and pensionsThe complaint concerns an endowment savings policy taken out in 1990. The Prudential Assurance Company Limited has upheld the complaint but calculated redress based upon a comparison of the value of the policy with the return Mr A would have received if he had saved the premiums in a s... (3 pages)View decision -
Decision Reference DRN5521561
25 Jun 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C’s complaint is about the performance of his Prudential Personal Retirement Plan. He says that the figures now quoted are nowhere near the figures that were presented when he originally arranged the plan with Prudential Assurance Company Limited.backgroundThe adjudicator wrote to Mr ... (2 pages)View decision