We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN3525055
19 Jun 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs C complains that The Prudential Assurance Company Limited (‘Prudential’) provided incorrect valuations for her pension fund. As a result, she says that she decided to postpone taking benefits from another pension fund invested with a different business that has since fallen in va... (3 pages)View decision -
Decision Reference DRN1022903
18 Jun 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C complains that The Prudential Assurance Company Limited will not allow him to take his pension in two parts. Although it is agreed that there is only one policy, Mr C considers that the benefits should be treated as two separate segments following a ruling in his favour by the Person... (2 pages)View decision -
Decision Reference DRN5196321
14 Jun 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs C is complaining because she says that The Prudential Assurance Company Limited (‘Prudential’) failed to set-up her pension in line with her instructions.background The adjudicator wrote to Mrs C in October 2012 with her assessment of the complaint. The background and circumstances ... (2 pages)View decision -
Decision Reference DRN8747942
12 Jun 2013 The Prudential Assurance Company Limited UpheldInsurance (excluding PPI)This complaint concerns the payment date for critical illness benefit claimed by Mrs V under her mortgage protection policy. backgroundMrs V was employed in an office-based role when in early 2005 she was diagnosed with a particular condition. Later that year, she stopped working becaus... (3 pages)View decision -
Decision Reference DRN8822879
11 Jun 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C complains that The Prudential Assurance Company Limited offered him a guaranteed pension annuity which he accepted, but it subsequently reduced it without informing him. Mr C considers that Prudential should honour the guaranteed offer.backgroundThe complaint was investigated by two ... (3 pages)View decision -
Decision Reference DRN4716312
11 Jun 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs and Mr D’s complaint is about two endowment policies which matured in 1997 and 1999 respectively. Mrs and Mr D have no recollection of receiving the maturity cheques. They consider that as The Prudential Assurance Company Limited cannot show the money was paid into their accounts at... (2 pages)View decision -
Decision Reference DRN3475842
7 Jun 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C’s complaint against The Prudential Assurance Company Limited is about the reduction in the value of his pension fund just prior to him taking his benefits. The value at retirement was substantially below the value he had been previously quoted. He considers that the value should n... (2 pages)View decision -
Decision Reference DRN7085447
7 Jun 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs U, represented by a claims management company, have complained about the advice they received from The Prudential Assurance Company Limited to make three separate investments in a with-profits bond between 1998 and 2001. Mr and Mrs U’s representative says the investments were ... (4 pages)View decision -
Decision Reference DRN1117093
5 Jun 2013 The Prudential Assurance Company Limited UpheldInvestment and pensionssummary of complaintMr D complains that Prudential Assurance Company Limited made a mistake in how it went about collecting the direct debit payments for his endowment policy. Further he complains it compounded its mistake by not updating his address as it should have. He says that a... (2 pages)View decision -
Decision Reference DRN9464727
5 Jun 2013 The Prudential Assurance Company Limited UpheldInvestment and pensionssummary of complaintMrs K is unhappy with the customer service that she received from Prudential Assurance Company Limited when enquiring, through her representative, as to the possibility of placing an investment in trust. Mrs K is of the view that she was repeatedly given incorrect in... (2 pages)View decision