We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN6719315
4 Jun 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionssummary of complaintMr A has complained about the advice he received from Prudential Assurance Company Limited in 1989 to contract-out of State Earnings Related Pension Scheme (“SERPS”). Having recently compared the level of Contracted-Out Deduction (COD) off his SERPS payments to the ... (2 pages)View decision -
Decision Reference DRN4762112
30 May 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs W have complained that the business failed to notify them about the poor performance of their investments and they did not have the opportunity to address the situation when their investments were performing poorly. backgroundThe adjudicator did not uphold th... (2 pages)View decision -
Decision Reference DRN8862122
24 May 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionssummary of complaintMr C believes that The Prudential Assurance Company Limited (“Prudential”) should enhance his annuity to reflect his medical conditions. background to complaintOne of our adjudicators investigated this complaint. He wrote to Mr C concluding that the complaint shou... (2 pages)View decision -
Decision Reference DRN4099169
24 May 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr J says that, on the advice of The Prudential Assurance Company Limited (‘Prudential’), he opted not to join two occupational pension schemes when invited to do so in 1987 and 1988. Mr J now wishes to claim compensation for the potential loss of pension benefits.backgroundMr J was ... (3 pages)View decision -
Decision Reference DRN6629982
24 May 2013 The Prudential Assurance Company Limited UpheldInvestment and pensionsMrs N complained to The Prudential Assurance Company Limited that advice she received to invest £30.00 per month in the With Profits fund of an endowment savings policy over 10 years was unsuitable for her. She is represented in her complaint by a third party adviser.The business uphel... (4 pages)View decision -
Decision Reference DRN2268611
24 May 2013 The Prudential Assurance Company Limited UpheldInvestment and pensionsMrs C complained that advice she received from The Prudential Assurance Company Ltd in 1996 to effect an endowment savings policy to which she paid a monthly premium of £40.00 over a term of 14 years was unsuitable for her. She is represented in her complaint by a third party adviser.... (5 pages)View decision -
Decision Reference DRN1365939
23 May 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs K’s complaint relates to a bond originally taken out in the early 1970s with M&G Life Assurance which later became part of The Prudential Assurance Company Limited. Mrs K recently asked about the value of the bond. Prudential told her that the value of the bond had been paid to... (2 pages)View decision -
Decision Reference DRN4217490
21 May 2013 The Prudential Assurance Company Limited UpheldInvestment and pensionssummary of complaintThe complaint concerns a Personal Equity Plan (PEP) which was established by Mrs D in 1997 with The Prudential Assurance Company Limited. Mrs D’s representative has stated, on her behalf, that she was given unsuitable advice to invest in a complex and risky unit tr... (4 pages)View decision -
Decision Reference DRN6021851
10 May 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr J has complained that Prudential Assurance Company Limited failed to inform him of the maturity of his policy for 15 years and that the interest applied to the maturity value is low. our initial conclusionsThe adjudicator did not uphold Mr J’s complaint. She considered that i... (2 pages)View decision -
Decision Reference DRN2586590
7 May 2013 The Prudential Assurance Company Limited UpheldInvestment and pensionsK821x summary of complaintThe complaint is about problems Mr E experienced with The Prudential Assurance Company Ltd when he requested a retirement illustration on the basis that he would not take any tax- free cash (“TFC”) from his pension prior to purchasing an annuity. background to ... (5 pages)View decision