We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN2130381
3 May 2013 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr E’s complaint is about a delay in the reinvestment of his pension following its transfer from The Prudential Assurance Company Limited (“Prudential”) to James Hay Administration Company Limited (“James Hay”). our initial conclusionsThe adjudicator wrote to Prudential and James Hay in N... (2 pages)View decision -
Decision Reference DRN2483429
3 May 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs A, who are represented by a third party, have complained that advice they received in October 1994 to effect a regular contribution endowment savings plan, investing in the With Profits fund over 18 years, was inappropriate for them.Specifically, in its letter of complaint to T... (4 pages)View decision -
Decision Reference DRN3204702
1 May 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr C complains that The Prudential Assurance Company Limited has failed to provide an understandable explanation of why his pension made a loss over a 10 year period when the underlying fund appears to have made a significant profit.backgroundThe adjudicator wrote to Mr C by letter in S... (4 pages)View decision -
Decision Reference DRN8932637
26 Apr 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs Y complains that The Prudential Assurance Company Limited (Prudential) did not record her date of birth correctly on its system. She considers that this has caused her to suffer a financial loss.Mrs Y is being represented in making her complaint.background Our adjudicator wrote to... (2 pages)View decision -
Decision Reference DRN2203223
25 Apr 2013 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr K’s representative has complained that advice he received from The Prudential Assurance Company Limited in March 1993 to effect an endowment savings policy to which he paid a premium of £20.00 per month over a notional term of 25 years was inappropriate.Specifically, the representat... (3 pages)View decision -
Decision Reference DRN6378801
5 Apr 2013 The Prudential Assurance Company Limited UpheldInvestment and pensionsThe complaint is that Mrs K is dissatisfied that The Prudential Assurance Company Limited will not release 100% of her policy proceeds to her.backgroundThe business would not pay the policy proceeds to Mrs K as she wished. It said that as an assignment of Mrs K’s former husband’s right... (2 pages)View decision
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