We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN-4922118
30 Oct 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4922118 The complaint Mr P complains about misleading information provided by The Prudential Assurance Company Limited (“Prudential”) regarding protected tax-free cash (“PTFC”) available under his Section 32 policy. What happened Mr P built up benefits in his former employer’s workp... (4 pages)View decision -
Decision Reference DRN-5102190
25 Oct 2024 The Prudential Assurance Company Limited Not upheldInsuranceDRN-5102190 The complaint Miss P complains about information provided to her by The Prudential Assurance Company Limited about her life assurance policy. What happened Miss P took out a whole of life policy with Prudential in April 2014. In January 2024, Miss P contacted Prudential to a... (4 pages)View decision -
Decision Reference DRN-5097863
22 Oct 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-5097863 The complaint Mr B’s representative has complained, on his behalf, that The Prudential Assurance Company Limited has failed to provide the required justification for correcting what the latter claims to have been an error with its With Profits calculations – which has result... (8 pages)View decision -
Decision Reference DRN-4929913
18 Oct 2024 The Prudential Assurance Company Limited Not upheldInsuranceDRN-4929913 The complaint Mr S complained about Prudential Assurance Company Limited (Prudential). He said he tried to surrender his unit linked whole of life policy but has been unable to. He said it has been stressful and time consuming to try and resolve matters with Prudential. Mr ... (4 pages)View decision -
Decision Reference DRN-5023438
17 Oct 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5023438 The complaint Mr W is unhappy that he didn’t receive his enhanced tax-free cash when he withdrew the pension he had with The Prudential Assurance Company Limited (Prudential). What happened Mr W held a pension plan with Prudential, the plan had an enhanced tax-free allowanc... (4 pages)View decision -
Decision Reference DRN-5040345
17 Oct 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5040345 The complaint Mr C has complained about a transfer of his personal pension with The Prudential Assurance Company Limited (Prudential) to a Qualifying Recognised Overseas Pension Scheme (QROPS) in Gibraltar in November 2014. Mr C’s QROPS was invested in the Trafalgar Multi As... (18 pages)View decision -
Decision Reference DRN-4887135
16 Oct 2024 The Prudential Assurance Company Limited UpheldInvestmentsDRN-4887135 The complaint Mr and Mrs T complain that The Prudential Assurance Company Limited (“Prudential”) didn’t act on their instructions to make a partial withdrawal from their investment plan. They say they needed the money for their son to buy a house and were forced to withdraw ... (3 pages)View decision -
Decision Reference DRN-5047836
11 Oct 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5047836 The complaint Mrs G complains that Prudential applied a Market Value Reduction (“MVR”) without telling her it was going to do so when she instructed it to transfer her pension to another provider. Mrs G complains that she was only informed after the MVR was applied. What ha... (4 pages)View decision -
Decision Reference DRN-5066762
9 Oct 2024 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-5066762 The complaint Mr D complains about the value of his with profits fund held with The Prudential Assurance Company Limited (“Prudential”). He says he asked for an explanation and breakdown of the figures on his annual statement, but Prudential failed to contact him and was unw... (2 pages)View decision -
Decision Reference DRN-4875495
3 Oct 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4875495 The complaint Mr L has complained about the delays incurred by The Prudential Assurance Company Limited when transferring his pension funds from it to Curtis Banks. Mr L has said that the delays had a negative impact on the transfer value of his pension funds. What happened ... (4 pages)View decision