We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN-3592627
25 Sep 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3592627 The complaint Mr S has complained, with the help of a professional third party, about a transfer of his personal pension, that he previously held with The Prudential Assurance Company Limited (‘Prudential’), to the 5G Futures Pension Scheme (‘5GFPS’) in March 2013. Mr S says... (7 pages)View decision -
Decision Reference DRN-5033972
23 Sep 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-5033972 The complaint Mr J complains that The Prudential Assurance Company Limited provided misleading and inaccurate information to him and he’s suffered financial loss as a result. He also complains about poor service. What happened Mr J has a personal pension - income drawdown p... (7 pages)View decision -
Decision Reference DRN-5016829
13 Sep 2024 The Prudential Assurance Company Limited UpheldInvestmentsDRN-5016829 The complaint The trust of J complains about the administration of the payment of a lump sum into a Trust Investment Plan (TIP) by The Prudential Assurance Company Limited (Prudential). It complains that Prudential didn’t give sufficient warning that funds sourced from a bu... (12 pages)View decision -
Decision Reference DRN-4863963
10 Sep 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4863963 The complaint Mr T says The Prudential Assurance Company Limited (Prudential) is responsible for a reduction in the transfer value of his deferred annuity policy. What happened Mr T holds a deferred annuity policy with Prudential. In 2021 Prudential provided a transfer valu... (3 pages)View decision -
Decision Reference DRN-4856750
9 Sep 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4856750 The complaint Mrs R complains about the performance of her Group Personal Pension Plan (GPPP), held with The Prudential Assurance Company Limited (Prudential). She’d like a full explanation of how much money Prudential has lost from her pension. She’d also like to be compens... (6 pages)View decision -
Decision Reference DRN-4983155
6 Sep 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4983155 The complaint Mrs H has complained about a transfer from a personal pension she held with The Prudential Assurance Company Limited (Prudential) to the Milton Association Pension Scheme (the Scheme) in 2014. The Scheme was subsequently found to be fraudulent and as a result o... (14 pages)View decision -
Decision Reference DRN-4822018
8 Aug 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4822018 The complaint Mr N has complained that The Prudential Assurance Company Limited (Prudential) has treated him unfairly by changing the basis on which it valued his pension benefits prior to him transferring them to another provider. He believes that this has caused him a fina... (3 pages)View decision -
Decision Reference DRN-4868715
8 Aug 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4868715 The complaint Mr D has complained that The Prudential Assurance Company Limited (Prudential) has provided him with poor service in a number of respects: He experienced long wait times when he tried to get through to Prudential on the telephone Prudential pressured him in... (5 pages)View decision -
Decision Reference DRN-4782326
8 Aug 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4782326 The complaint Mr D complained that the transfer value of his pension funds fell significantly after his selected retirement date (SRD) while managed by The Prudential Assurance Company Limited (Prudential). He complained that Prudential’s communications to him had been uncle... (4 pages)View decision -
Decision Reference DRN-4942535
6 Aug 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4942535 The complaint Mr B has complained that The Prudential Assurance Company Limited didn’t update his address records for one of his pension plans when it was contacted by his financial adviser in 2011. Mr B says that this meant he didn’t transfer that pension plan and claims th... (5 pages)View decision