We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN-4845320
30 Jul 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4845320 The complaint Mr R complains that The Prudential Assurance Company Limited failed to pay him pension benefits he was due following a request he made in early 2023. What happened Mr R has been assisted in his dealings with Prudential and in making this complaint, for reasons ... (4 pages)View decision -
Decision Reference DRN-4933054
26 Jul 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4933054 The complaint Mr E is unhappy that The Prudential Assurance Company Ltd mistakenly told him he was entitled to a tax-free lump sum from his pension What happened Mr E had two ‘section 32’ pension policies with Prudential. In 2022, in anticipation of Mr E reaching his 65 th b... (7 pages)View decision -
Decision Reference DRN-4691398
25 Jul 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4691398 The complaint The estate of X complains that The Prudential Assurance Company Limited (“Prudential”) did not treat X fairly when selling X an annuity in 2013. X is represented by the executor of the estate, Mr B. What happened In 2013 X took out an annuity through Prudential... (2 pages)View decision -
Decision Reference DRN-4845382
9 Jul 2024 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4845382 The complaint Mrs D complains the maturity value of her with-profits endowment policy with The Prudential Assurance Company Limited was below what she had been led to expect, and that management fees had been hidden. What happened Prudential provided an estimated maturity value... (2 pages)View decision -
Decision Reference DRN-4722227
4 Jul 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4722227 The complaint Mr C complains about delays he says The Prudential Assurance Company Limited (Prudential) has caused in him accessing his Personal Pension Plan (PPP) benefits. What happened I issued a provisional decision on 17 May 2024. I’ve recapped the background below: “Follo... (15 pages)View decision -
Decision Reference DRN-4628147
2 Jul 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4628147 The complaint Mr W complains about the outcome of the review carried out by The Prudential Assurance Company Limited (“Prudential”) in connection with the FCA’s consumer redress scheme for the British Steel Pension Scheme (“BSPS”) – to make my findings easier to follow, I’ll re... (13 pages)View decision -
Decision Reference DRN-4779625
26 Jun 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4779625 The complaint Mr D complained that The Prudential Assurance Company Limited (Prudential) had provided him with a significantly higher transfer value for his policy when he contacted it than was subsequently quoted. He would like to know how this difference arose. He would like ... (4 pages)View decision -
Decision Reference DRN-4802103
26 Jun 2024 The Prudential Assurance Company Limited UpheldInsuranceDRN-4802103 The complaint Mr W complains about The Prudential Assurance Company Limited (‘Prudential’). He complains that the information and customer service he has received over time has been poor. He particularly complains that the information he receives in the annual statements doesn’... (4 pages)View decision -
Decision Reference DRN-4688153
25 Jun 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4688153 The complaint Mr S complained that The Prudential Assurance Company Limited (Prudential) has caused a significant delay in him receiving his pension benefits. He would like to be compensated for the financial loss he has incurred over a longer period than Prudential have used. ... (5 pages)View decision -
Decision Reference DRN-4762384
21 Jun 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4762384 The complaint Mr W complains that The Prudential Assurance Company Limited (Prudential) unfairly reduced the value of his deferred annuity pension plan, provided incorrect information and caused delays in paying his benefits resulting in losses. He would like compensation for t... (4 pages)View decision