We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1376 results
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Decision Reference DRN-4698530
20 Jun 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4698530 The complaint Mr M is unhappy that The Prudential Assurance Company Ltd delayed the transfer of his pension benefits to another pension provider. What happened In summary, Mr M wanted to transfer the value of his Prudential Pension to another provider, who I’ll call ‘QT’ here, ... (4 pages)View decision -
Decision Reference DRN-4804134
18 Jun 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4804134 The complaint Mr A complains that his with-profit annuity income with The Prudential Assurance Company Limited (Prudential) has been falling since it was transferred to it from another provider (provider E) on 31 December 2007. He isn’t happy with how Prudential has managed the... (7 pages)View decision -
Decision Reference DRN-4838120
10 Jun 2024 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4838120 The complaint Mr T and Mr T as trustees (‘the trustees’) of the Trust complain that The Prudential Assurance Company Limited didn’t complete a partial withdrawal in 2022. And that it didn’t honour its commitment to pay any monetary loss. What happened The trustees sent Prudenti... (4 pages)View decision -
Decision Reference DRN-4820785
6 Jun 2024 The Prudential Assurance Company Limited UpheldInvestmentsDRN-4820785 The complaint Ms G complains that The Prudential Assurance Company Limited failed to act upon her instructions when her with profits endowment policy was approaching maturity. As a result, the policy has lost its qualifying tax status. To resolve her complaint, Ms G wants the p... (4 pages)View decision -
Decision Reference DRN-4832142
6 Jun 2024 The Prudential Assurance Company Limited Not upheldInsuranceDRN-4832142 The complaint Mr D and Mrs D complain about the loss in value of their investment bond and the management charges deducted by Prudential Assurance Company Limited in the period that the bond dropped significantly in value. What happened In 2014 Mr D and Mrs D were advised to in... (5 pages)View decision -
Decision Reference DRN-4748162
4 Jun 2024 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4748162 The complaint The estate of Mr S complains The Prudential Assurance Company Limited mis-sold a with- profits savings plan to the late Mr S and withheld the maturity value of the plan. What happened The late Mr S took out a Flexible Savers Plan recommended by Prudential in 1992.... (3 pages)View decision -
Decision Reference DRN-4459968
31 May 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4459968 The complaint Mr S complains about the poor customer service he’s experienced with The Prudential Assurance Company Limited (Prudential). What happened Our investigator looked into matters and set out the background to the complaint alongside their findings. I’ve included an am... (3 pages)View decision -
Decision Reference DRN-4727888
30 May 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4727888 The complaint Mr N complains that The Prudential Assurance Company Limited (Prudential) unfairly applied a market value reduction (MVR) to his personal pension plan (PPP) when he transferred it. He wants the MVR deducted paid to his new pension plan. What happened Mr N had a PP... (4 pages)View decision -
Decision Reference DRN-4688331
30 May 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4688331 The complaint X complains that The Prudential Assurance Company Limited (Prudential) failed to suitably handle his Additional Voluntary Contribution (AVC) pension transfer request. He made the following complaint points: He wanted the funds transferred on his 75 th birthday, w... (9 pages)View decision -
Decision Reference DRN-4729623
23 May 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4729623 The complaint Mr L complained that The Prudential Assurance Company Limited (Prudential) is not allowing him to take his pension benefits as a lump sum. This decision will cause him significant financial hardship. He would like to be allowed to take his pension benefits as a lu... (4 pages)View decision