We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-4773994
30 Apr 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4773994 The complaint Mr T complains that The Prudential Assurance Company Limited undertook insufficient due diligence checks and failed to give appropriate warnings to him – before transferring his personal pension to a Qualifying Regulated Overseas Pension Scheme (QROPS) and investi... (14 pages)View decision -
Decision Reference DRN-4773519
30 Apr 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4773519 The complaint Mr P has complained about the actions of The Prudential Assurance Company Limited when dealing with a transfer request in 2014. Mr P asked Prudential to transfer his personal pension to a small self-administered scheme (“SSAS”). Mr P’s SSAS was subsequently used t... (10 pages)View decision -
Decision Reference DRN-4607356
30 Apr 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4607356 The complaint Mrs A complains that she is disappointed with the value of her pension scheme that she has held with The Prudential Assurance Company Limited since 1990. What happened Mrs A’s Prudential pension scheme started in January 1990. Prudential explain that the terms o... (2 pages)View decision -
Decision Reference DRN-4580437
26 Apr 2024 The Prudential Assurance Company Limited UpheldInvestmentsDRN-4580437 The complaint Mr D’s complaint is about the maturity value he was paid for a mortgage endowment policy he had with The Prudential Assurance Company Limited. He believes it was less than it should have been and was led to believe it would be. What happened Mr D took out his mort... (4 pages)View decision -
Decision Reference DRN-4747783
23 Apr 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4747783 The complaint Mr V has complained that The Prudential Assurance Company Limited gave him incorrect information regarding the amount of tax-free cash (TFC) to which he was entitled from his Personal Pension Plans (PPPs) held with it. Mr V has said that he made business decisions... (12 pages)View decision -
Decision Reference DRN-4723383
4 Apr 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4723383 The complaint Mr A complains that advice given by Prudential Assurance Company Limited (“Prudential”) to transfer the deferred benefits of his defined benefit pension plan to a personal pension wasn’t in his best interests and caused him a financial loss. What happened This com... (10 pages)View decision -
Decision Reference DRN-4652764
3 Apr 2024 The Prudential Assurance Company Limited Not upheldInsuranceDRN-4652764 The complaint Mr B and Mrs B complain that The Prudential Assurance Company Limited deferred a claim under their serious illness cover. They also complain about the level of payout subsequently made and about poor customer service. What happened The background to this complaint... (3 pages)View decision -
Decision Reference DRN-4681032
26 Mar 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4681032 The complaint Mr P complains that The Prudential Assurance Company Limited (Prudential) repeatedly prevented him from paying contributions to his personal pension plan (PPP) and refused to accept transfers unless he used a financial adviser. He says he lost out on tax relief an... (4 pages)View decision -
Decision Reference DRN-4473464
22 Mar 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4473464 The complaint Mr S has complained about the actions of The Prudential Assurance Company Limited (Prudential) when he withdrew funds from his plan and he is unhappy with the issues that arose subsequently concerning the service provided to resolve things. What happened The histo... (5 pages)View decision -
Decision Reference DRN-4698619
21 Mar 2024 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4698619 The complaint Mr M complains about information provided to him by The Prudential Assurance Company Limited in relation to fees and charges on an endowment policy. He says a failure to provide accurate information has prevented him from managing his investment and taking decisio... (7 pages)View decision