We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-4514358
21 Mar 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4514358 The complaint Mr K complained that The Prudential Assurance Company Limited (Prudential) delayed him taking his retirement benefits owing to the poor service it provided him. He would like the compensation it has paid him for distress and inconvenience to be increased. What hap... (4 pages)View decision -
Decision Reference DRN-4573682
20 Mar 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4573682 The complaint Mr B complains that The Prudential Assurance Company Limited ( Prudential) transferred the administration of his annuity income pension plan to another company without his consent. Mr B says that Prudential has breached its contract with him as he didn’t agree for... (6 pages)View decision -
Decision Reference DRN-4670472
20 Mar 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4670472 The complaint Mr W complains about the poor service The Prudential Assurance Company Limited (Prudential) provided him with. He also complains that it incorrectly applied a Market Value Reduction (MVR) to his pension at retirement. What happened Mr W had a Group Personal Pensio... (7 pages)View decision -
Decision Reference DRN-4641036
20 Mar 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4641036 The complaint Mr B is unhappy that The Prudential Assurance Company Limited (Prudential) hasn’t provided the calculation directed in a final decision issued by this service on 16 August 2011. He’s also complained about delays, including in transferring his two policies, and fai... (19 pages)View decision -
Decision Reference DRN-4693772
19 Mar 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4693772 The complaint Mr T complains about pension information provided by The Prudential Assurance Company Limited (Prudential). What happened Mr T said he was advised not to join an employer’s pension scheme in the 1980s. Following a review by Prudential he was given pension mis-sell... (7 pages)View decision -
Decision Reference DRN-4685799
15 Mar 2024 The Prudential Assurance Company Limited UpheldInsuranceDRN-4685799 The complaint Mrs S and Mrs M, as trustees of a trust set up by Mrs C, complain that they were given incorrect information by The Prudential Assurance Company Limited about the value of a life assurance policy held in the trust. What happened In 1990 Mrs C took out a whole of l... (6 pages)View decision -
Decision Reference DRN-4642601
12 Mar 2024 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4642601 The complaint Mr E and Mrs E complained about The Prudential Assurance Company Limited (“Prudential”). They said it paid a lower amount to them when they encashed their with profits endowment policy than they were told they would receive by Prudential previously. Mr E and Mrs E... (4 pages)View decision -
Decision Reference DRN-4406709
11 Mar 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4406709 The complaint Mr B complains that The Prudential Assurance Company Limited did not contact him about his Personal Pension Plan (PPP) for over 20 years What happened Mr B applied for his PPP with Scottish Amicable in 1989. Mr B’s signed application form is entitled “personal pen... (4 pages)View decision -
Decision Reference DRN-4604951
6 Mar 2024 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4604951 The complaint Mr P complained about The Prudential Assurance Company Limited (Prudential). He said it delayed removing protection that he had on a fund he was invested in. Mr P said it should pay the charges from when his adviser requested this be removed. He said Prudential ha... (4 pages)View decision -
Decision Reference DRN-4380114
6 Mar 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4380114 The complaint Mr C complains that he was unaware that Prudential Assurance Company Limited had stopped collecting pension contributions payments from him. Mr C would now like Prudential to pay him £3,000 for the trouble and inconvenience this issue has had on his retirement pla... (3 pages)View decision