We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-4509208
5 Mar 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4509208 The complaint Mr R complains that The Prudential Assurance Company Limited has refused to allow him to change the selected retirement date on his pension despite having told him he could do this. He also complains that there are a series of selected retirement dates for his pen... (8 pages)View decision -
Decision Reference DRN-4520192
5 Mar 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4520192 The complaint Mr R complained that The Prudential Assurance Company Limited (Prudential) caused a delay to the transfer of his existing pension benefits to a new retirement account (RA) with it leading to a financial loss in terms of a reduced transfer value. He believes that t... (7 pages)View decision -
Decision Reference DRN-4438097
5 Mar 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4438097 The complaint Ms D complains that The Prudential Assurance Company Limited (Prudential) delayed in dealing with her request to withdraw her pension fund as a lump sum. She’s also unhappy that Prudential didn’t get back to her as promised to discuss her complaint. As mentioned b... (5 pages)View decision -
Decision Reference DRN-4498875
5 Mar 2024 The Prudential Assurance Company Limited UpheldInvestmentsDRN-4498875 The complaint Mr R complains that The Prudential Assurance Company Limited (‘Prudential’) delayed the payment of a tax deferred allowance (‘TDA’) from a With-Profits Bond he holds with his wife. Mr R also complains that Prudential failed to provide an explanation why the value ... (4 pages)View decision -
Decision Reference DRN-4602937
1 Mar 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4602937 The complaint Mrs J complains that The Prudential Assurance Company Ltd failed to provide suitable advice when recommending she take out a Teachers Additional Voluntary Contribution (AVC) Plan in 1998. What happened Mrs J began working as a teacher in 1981 and started contribut... (4 pages)View decision -
Decision Reference DRN-4364387
27 Feb 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4364387 The complaint Mr B complains that The Prudential Assurance Company Limited (Prudential) didn’t backdate his fund switch request to the date of his request. He feels this led to a reduction to his pension pot of 2.01%. What happened Mr B applied for a Prudential Retirement Accou... (4 pages)View decision -
Decision Reference DRN-4569571
27 Feb 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4569571 The complaint Mr G has complained about the delays by The Prudential Assurance Company Limited (Prudential) in transferring his personal pension to a Qualifying Recognised Overseas Pension Scheme (QROPS) in Australia, where Mr G resides. He has also complained about the level o... (5 pages)View decision -
Decision Reference DRN-4426137
25 Feb 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4426137 The complaint Mr R has complained about the way The Prudential Assurance Company Limited handled a claim for death benefits under his late son’s group personal pension. What happened Mr R’s son, who I’ll refer to as Mr A, had a group personal pension plan with Prudential. Sadly... (4 pages)View decision -
Decision Reference DRN-4209880
22 Feb 2024 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4209880 The complaint Mr N has complained that the maturity payment he received from his The Prudential Assurance Company Limited endowment policy was less than he was expecting and that The Prudential Assurance Company Limited delayed the payment of his policy maturity proceeds to him... (5 pages)View decision -
Decision Reference DRN-4537231
22 Feb 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4537231 The complaint Mr B complains that the investment return on his Prudential Assurance Company Limited (Prudential) pension plan has been poor returning less than the amount invested, after more than thirty years. He wants compensation for the poor management he says has occurred.... (3 pages)View decision