We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-4435857
14 Nov 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4435857 The complaint Mr M has complained about the process of setting up a Legal and General (L&G) annuity with the proceeds from his The Prudential Assurance Company Limited (Prudential) pension. Mr M has stated that Prudential caused undue delays in the setting up of his annuity... (5 pages)View decision -
Decision Reference DRN-4393768
8 Nov 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4393768 The complaint Ms W had a pension with a provider which I’ll refer to as provider S in my decision. Provider S is now part of The Prudential Assurance Company Limited (Prudential). So Prudential is responsible for this complaint. Ms W complains that Prudential sent the wrong inf... (7 pages)View decision -
Decision Reference DRN-4438510
6 Nov 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4438510 The complaint Mr S complains that The Prudential Insurance Company Limited (Prudential)) will not allow him to take income drawdown from his pension plan without him using a financial advisor. And that Prudential did not tell him about this requirement before he wished to take ... (4 pages)View decision -
Decision Reference DRN-4216139
24 Oct 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4216139 The complaint Mr B complains that The Prudential Assurance Company Limited (The Prudential) caused delay in dealing with his pension and he had lost out. What happened Mr B said he called the Prudential in early August 2022. He was told his transfer value was around £170,000. H... (5 pages)View decision -
Decision Reference DRN-4084387
16 Oct 2023 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4084387 The complaint The estate of Mr W has complained after The Prudential Assurance Company Limited (Prudential) paid out two distributions which they said were in error, before requesting the funds were returned. What happened The late Mr W passed away in April 2021. An advisory fi... (2 pages)View decision -
Decision Reference DRN-4384562
13 Oct 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4384562 The complaint Mr M complains that his pension with Prudential Assurance Limited fell in value close to his retirement. Mr M says that he doesn’t recall selecting the funds that his pension was invested in. Mr M would now like Prudential to recompense him for his investment lose... (3 pages)View decision -
Decision Reference DRN-4354074
12 Oct 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4354074 The complaint Mr S complains that The Prudential Assurance Company Limited failed to treat him fairly when he reached the selected retirement date on his pension plan. What happened Mr S held pension savings with Prudential. Those pension savings arose from plans that had origi... (4 pages)View decision -
Decision Reference DRN-4257851
2 Oct 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4257851 The complaint Mrs F complains that The Prudential Assurance Company Limited (Prudential) provided advice based on information that was factually incorrect. She states that she was not provided with all the available options and relevant documents and as a result has drawn down ... (6 pages)View decision -
Decision Reference DRN-4349293
26 Sep 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4349293 The complaint Mrs P complains that The Prudential Assurance Company Limited (Prudential) mis-sold her a personal pension plan in 1989. She also complains that the plan had extortionate fees, attracted no inflation-linked increases, and failed to offer her the retirement option ... (7 pages)View decision -
Decision Reference DRN-3612953
21 Sep 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3612953 The complaint Mr D complains that he was given unsuitable advice by The Prudential Assurance Company Limited (‘Prudential’) to transfer the benefits from his defined benefit (‘DB’) occupational pension scheme with British Steel (‘the BSPS’) to a personal pension. What happened ... (6 pages)View decision