We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-4360632
21 Sep 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4360632 The complaint Mrs D has complained to The Prudential Assurance Company Limited about advice she received to take out a Free Standing Additional Voluntary Contribution (FSAVC) plan. Mrs D also referred a complaint to this service about the sale of a personal pension plan but tha... (5 pages)View decision -
Decision Reference DRN-4303617
19 Sep 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4303617 The complaint Mr S complains that The Prudential Assurance Company Limited failed to treat him fairly when he wished to take some pension benefits in March 2023. What happened Mr S held pension savings with Prudential across three separate pension plans. But, for the purposes o... (4 pages)View decision -
Decision Reference DRN-4311161
15 Sep 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4311161 The complaint Mr W complains that The Prudential Assurance Company Limited failed to pay his pension benefits to him in a timely manner. What happened Mr W held pension savings with Prudential in a plan that he started in 1991. He reached his selected retirement date in Februar... (3 pages)View decision -
Decision Reference DRN-4024732
14 Sep 2023 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4024732 The complaint Mr G has made three complaints regarding The Prudential Assurance Company Limited’s dealing with his Serious Illness Cover policy. All references to Prudential include its agents. What happened The three complaints concern the decline of a claim and cancellation o... (3 pages)View decision -
Decision Reference DRN-4323270
13 Sep 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4323270 The complaint Mrs P complains about the sale of an annuity by The Prudential Assurance Company Limited (Prudential). What happened Mrs P had a pension plan with Prudential. She used this to purchase an annuity and the payments from the annuity began in February 2007. Mrs P comp... (3 pages)View decision -
Decision Reference DRN-4331594
12 Sep 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4331594 The complaint Mr M complains about poor service and communication from The Prudential Assurance Company Limited (Prudential) when he tried to transfer his pension policy into a drawdown policy. What happened Mr M said he had poor service and communication from Prudential about ... (5 pages)View decision -
Decision Reference DRN-4303296
8 Sep 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4303296 The complaint Mr B’s complaint is about problems he’s had with The Prudential Assurance Company Limited’s online portal which Mr B uses to manage his pension fund. What happened Mr B has a stakeholder pension with The Prudential Assurance Company Limited (Prudential). Mr B freq... (8 pages)View decision -
Decision Reference DRN-4250131
1 Sep 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4250131 The complaint In summary, Mr B complains that The Prudential Assurance Company Limited, gave him incorrect information about how his pension benefits would be affected if they were taken before the policy selected retirement age. What happened In September 2017, Prudential wrot... (2 pages)View decision -
Decision Reference DRN-4245339
31 Aug 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4245339 The complaint Ms B has complained that The Prudential Assurance Company Limited has made several errors in the administration of her pension plan held with it and in its dealings with her, to the extent that she lost faith in the company and decided to transfer her pension fund... (11 pages)View decision -
Decision Reference DRN-3587568
17 Aug 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3587568 The complaint Mr S complains about the advice given by The Prudential Assurance Company Limited (‘Prudential’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel (‘BSPS2’) to a personal pension plan (‘PPP’). He says the advic... (12 pages)View decision