We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-4178232
16 Aug 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4178232 The complaint Ms S complains that The Prudential Assurance Company Limited (Prudential) mis-sold and mismanaged her personal pension plan. What happened In 1994, Ms S took out a personal pension plan with Prudential (then Scottish Amicable, but who I’ll refer to as Prudential t... (4 pages)View decision -
Decision Reference DRN-4286394
8 Aug 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4286394 The complaint Mr S is concerned that his pension fund lost significant value when he decided to switch from The Prudential Assurance Company Limited (Prudential) to a new provider. He says this was despite a significant increase in the stock market over the same period. What ha... (5 pages)View decision -
Decision Reference DRN-4227533
31 Jul 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4227533 The complaint Mrs W complains The Prudential Assurance Company Limited (Prudential) made her aware of the Open Market Option when she arranged her Prudential Teachers AVC annuity but wasn’t provided with confirmation, that by continuing with the quote from Prudential she may ha... (5 pages)View decision -
Decision Reference DRN-4272456
28 Jul 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4272456 The complaint Mr H2 complained on behalf of his father Mr H1. It is said Prudential failed in the service they provided to Mr H1 (as the provider of his pension arrangement (a retirement account)). What happened Chronology In June 2021 a lasting power of attorney (LPA) was regi... (15 pages)View decision -
Decision Reference DRN-4242504
27 Jul 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4242504 The complaint Mrs C complains that The Prudential Assurance Company Limited gave her husband (Mr C) unsuitable advice to take his pension benefits in the form of an annuity. She says this caused her to receive lower pension death benefits following her husband passing away. Wha... (7 pages)View decision -
Decision Reference DRN-4104092
25 Jul 2023 The Prudential Assurance Company Limited UpheldInvestmentsDRN-4104092 The complaint Mrs H complains that Prudential Assurance Company Limited (Prudential) didn’t assign a whole of life assurance policy to her. I understand that the policy has been surrendered and the proceeds were paid to a third party. To put matters right Mrs H wants Prudential... (2 pages)View decision -
Decision Reference DRN-4060380
6 Jul 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4060380 The complaint Mr P complains that, because of the problems that occurred with The Prudential Assurance Company Limited’s (Prudential) online systems when he asked an adviser to make a single contribution to his pension plan, it was allocated to the following tax year – which me... (9 pages)View decision -
Decision Reference DRN-4229145
6 Jul 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4229145 The complaint Mr E has complained about Prudential Assurance Company Limited’s handling of a request for advice to transfer his occupational pension defined benefit (‘DB’) scheme to a personal pension. Mr E believes he has lost out as a result of Prudential’s service. The finan... (11 pages)View decision -
Decision Reference DRN-4196553
29 Jun 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4196553 The complaint Mr C complains that The Prudential Assurance Company Limited (Prudential) has failed to provide him with accurate information regarding his pension values and hasn’t explained how they undertook their calculations. He feels this may have led to an incorrect valuat... (7 pages)View decision -
Decision Reference DRN-4123888
29 Jun 2023 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-4123888 The complaint Mr K complains that The Prudential Assurance Company Limited (hereafter referred to as ‘Vitality’) will not consider a claim under his VitalityLife term assurance policy. What happened Mr K has held his PruProtect (now VItalityLife) policy since July 2010. It comp... (7 pages)View decision