We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-4217085
29 Jun 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4217085 The complaint Mr Q complains that he suffered delays in being able to withdraw money from his pension and suffered distress as a consequence of communication and administrative failures by The Prudential Assurance Company Limited. What happened Mr Q had a Pension with The Prude... (4 pages)View decision -
Decision Reference DRN-4194463
28 Jun 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4194463 The complaint Mr T complains about poor and incomplete information from The Prudential Assurance Company Limited (the Prudential) regarding his pension policy. What happened Mr T said he felt he had not received information from Prudential to enable him to make an informed deci... (3 pages)View decision -
Decision Reference DRN-4159529
27 Jun 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4159529 The complaint Mr E says when he took out his personal pension it didn’t provide for a Market Value Reduction (MVR) when he took his benefits. So, he says The Prudential Assurance Company Limited (Prudential) is acting improperly by seeking to apply one to his plan. What happene... (4 pages)View decision -
Decision Reference DRN-3853707
27 Jun 2023 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3853707 The complaint Mrs W complains The Prudential Assurance Company Limited (Prudential) failed to pay her the maturity value from a life policy she held with them. She’s also unhappy Prudential sent her claim forms for a separate investment bond she wasn’t aware had been set up. Mr... (2 pages)View decision -
Decision Reference DRN-4024708
21 Jun 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4024708 The complaint Mr M has complained that The Prudential Assurance Company Limited (Prudential) sent his whole pension to the Official Receiver (OR) following his bankruptcy. This should not have been the case. The pension was made up of both protected rights (PR) and non-protecte... (5 pages)View decision -
Decision Reference DRN-4004455
20 Jun 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4004455 The complaint Mr W has complained that The Prudential Assurance Company Limited mis-sold him his Local Government Additional Voluntary Contribution Scheme. What happened In March 2014 Mr W completed an application form to join the Prudential Local Government Additional Voluntar... (3 pages)View decision -
Decision Reference DRN-3514497
16 Jun 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3514497 The complaint Mr I complains that The Prudential Assurance Company Limited (Prudential) won’t allow him to cash in his annuity. What happened Mr I previously brought a complaint to this service about the sale of his Pension in 1988. Mr I believes his application policy was alte... (6 pages)View decision -
Decision Reference DRN-4182775
14 Jun 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4182775 The complaint Mr B has complained that The Prudential Assurance Company Limited didn’t pay the ongoing advice charge (OAC) from his pension plan to his financial adviser when it should, and then deducted this from his plan in one lump sum in January 2023. This amounted to £6,30... (4 pages)View decision -
Decision Reference DRN-4175035
9 Jun 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4175035 The complaint Mr T complains that The Prudential Assurance Company Limited has unreasonably delayed dealing with his request to pay him his share of the uncrystallised funds pension lump sum (UFPLS) from his pension accounts. What happened Mr T has two pension policies with Pru... (7 pages)View decision -
Decision Reference DRN-4172428
9 Jun 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4172428 The complaint Mrs M complains about the advice she received from The Prudential Assurance Company Limited in 1998 to open a Free-Standing Additional Voluntary Contribution (FSAVC) pension plan. She says she should have been advised to contribute to the most suitable in-house Ad... (5 pages)View decision