We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-4164061
1 Jun 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4164061 The complaint Mr M complains that The Prudential Assurance Company Limited failed to provide its agreement to receiving transferred pension benefits from his occupational pension scheme (“OPS”) in a timely manner. What happened I issued a provisional decision on this complaint ... (7 pages)View decision -
Decision Reference DRN-4080246
30 May 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4080246 The complaint Mrs H complains she was misadvised to take out a Free Standing Additional Voluntary Contribution pension policy (FSAVC) by Prudential Assurance Company Limited (Prudential). She wants to be put back in the position she should have been in. Mrs H is represented in ... (4 pages)View decision -
Decision Reference DRN-4126946
25 May 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4126946 The complaint Mr C complains that The Prudential Assurance Company Limited (“Prudential”) failed to provide him with appropriate advice, or sufficient information, when he purchased an annuity in 2013. What happened Mr C has been assisted in making his complaint by a claims man... (3 pages)View decision -
Decision Reference DRN-4044421
11 May 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4044421 The complaint Mr C complains that The Prudential Assurance Company Limited delayed the transfer of his Self-Invested Personal Pension (SIPP) to his new provider. He says Prudential have not been transparent with how they calculated his plan’s transfer value. Mr C says he’s lost... (4 pages)View decision -
Decision Reference DRN-3651198
10 May 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3651198 The complaint Mr B complains that on multiple occasions, The Prudential Assurance Company Limited sent correspondence to him at the wrong address. Mr B says that despite asking Prudential to update their records, they failed to act. He’s now concerned this has put him at risk o... (4 pages)View decision -
Decision Reference DRN-4095704
5 May 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4095704 The complaint Ms B complains that The Prudential Assurance Company Limited (trading at the time as Scottish Amicable) failed to provide her with appropriate advice, or information, regarding the payment of additional contributions to her pension savings. What happened Ms B’s de... (5 pages)View decision -
Decision Reference DRN-4108312
2 May 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4108312 The complaint Mr R says The Prudential Assurance Company Limited (Prudential) has made a number of errors in calculating and informing him about his pension benefits. What happened Mr R took out a Scottish Amicable personal pension (Flexipension) in November 1986. Prudential ar... (6 pages)View decision -
Decision Reference DRN-3903518
27 Apr 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3903518 The complaint Miss H complains about the poor level of service provided by The Prudential Assurance Company Limited (“Prudential”) in connection with her pension plan. She says that Prudential failed to return phone calls and provided inaccurate information about the financial ... (4 pages)View decision -
Decision Reference DRN-4082709
26 Apr 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4082709 The complaint Mr E complains The Prudential Assurance Company Limited (Prudential) wrongly informed him he held a personal pension, by way of issuing annual statements for around 10 years. He says his retirement planning has been badly affected when it came to light this was no... (5 pages)View decision -
Decision Reference DRN-3825944
26 Apr 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3825944 The complaint Mrs T complains about The Prudential Assurance Company Limited (Prudential). She’s unhappy with the transfer value Prudential paid when she transferred her Stakeholder Pension Plan to another pension provider. She considers that she’s suffered a financial loss and... (4 pages)View decision