We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-4027360
25 Apr 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4027360 The complaint Miss E complains that The Prudential Assurance Company Limited (Prudential) deferred her Selected Retirement Date (SRD) without her asking it to. And that this led to her missing the opportunity to transfer her Free-Standing Additional Voluntary Contribution (FSAV... (8 pages)View decision -
Decision Reference DRN-4090669
24 Apr 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4090669 The complaint Mr C complains that the compensation offered by The Prudential Assurance Company Limited following delays to the payment of some pension benefits is insufficient. What happened I issued a provisional decision on this complaint last month. In that decision I explai... (3 pages)View decision -
Decision Reference DRN-4020701
24 Apr 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4020701 The complaint Mr S complains that The Prudential Assurance Company Limited failed to provide him with timely, or accurate, information about his pension savings. What happened Mr S holds pension savings with Prudential. Those savings are held in two pension plans. Over the year... (3 pages)View decision -
Decision Reference DRN-4082388
18 Apr 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4082388 The complaint Mrs W and Mrs D, in their capacity as executor’s of their late father, Mr B’s, estate, complain that The Prudential Assurance Company Limited (Prudential) lost the original letters of administration (LOA) they sent in to claim on his free-standing additional volun... (4 pages)View decision -
Decision Reference DRN-4010812
13 Apr 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4010812 The complaint Mr B complains that The Prudential Assurance Company Limited failed to provide him with annuities on his pension savings in a timely manner. What happened Mr B held three pension plans with Prudential. Each plan entitled him to receive a guaranteed income annuity ... (3 pages)View decision -
Decision Reference DRN-4013553
12 Apr 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4013553 The complaint Mrs S complains that The Prudential Assurance Company Limited failed to provide her late husband with sufficient information when he purchased an annuity from the firm in April 2014. She says that, as a result, her late husband purchased an annuity without depende... (3 pages)View decision -
Decision Reference DRN-3961956
12 Apr 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3961956 The complaint Mrs A has complained, on Mr A’s behalf, that The Prudential Assurance Company Limited has said that he would need to obtain financial advice in order to move his Free Standing Additional Voluntary Contribution (FSAVC) policy into an “income drawdown” arrangement. ... (3 pages)View decision -
Decision Reference DRN-3924409
4 Apr 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3924409 The complaint Ms C complained about incorrect financial information she was given about her pension value, by The Prudential Assurance Company Limited (“Prudential”). Ms C says this caused her distress and inconvenience and thinks the higher pension quotes she was originally gi... (3 pages)View decision -
Decision Reference DRN-3838056
31 Mar 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3838056 The complaint Mrs G complains that The Prudential Assurance Company Limited (“Prudential”) mis-sold a Teachers’ Additional Voluntary Contribution (“TAVC”) plan which has caused her to suffer a financial loss. What happened The events leading up to this complaint were set out in... (4 pages)View decision -
Decision Reference DRN-3534586
31 Mar 2023 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3534586 The complaint Mr H complains about the payment of the maturity amount of a policy from The Prudential Assurance Company Limited. He’s unhappy that he received two payments and is being asked to return one of them. What happened The background to this complaint is well known to ... (3 pages)View decision