We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-3947680
31 Mar 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3947680 The complaint Mr D has complained about the drop in value of his pension over the course of just a few days. He feels The Prudential Assurance Company Limited (Prudential) hasn’t adhered to its 30-day guarantee period in relation to the pension’s value. What happened Mr D held ... (3 pages)View decision -
Decision Reference DRN-4056777
30 Mar 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4056777 The complaint Mr W complains about poor communication by The Prudential Assurance Company Limited (Prudential) in relation to his pension policy What happened Mr W said he took out a pension policy with Prudential in 1980 and paid £10 per month. He said he was visited by a Prud... (6 pages)View decision -
Decision Reference DRN-4054542
29 Mar 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4054542 The complaint Mr J complained that the residual funds under his Flexible Lifetime Annuity (FLA) with the Prudential Assurance Company Limited have more than doubled and he is 12 years older, yet he was projected to receive virtually no increase in income. Prudential had miscalc... (14 pages)View decision -
Decision Reference DRN-4052764
29 Mar 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4052764 The complaint Mr D complains that The Prudential Assurance Company Limited treated him unfairly when it identified an error with commission payments that had historically been deducted from his pension savings. What happened I issued a provisional decision on this complaint ear... (3 pages)View decision -
Decision Reference DRN-3767276
29 Mar 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3767276 The complaint The estate of Mr J has complained that The Prudential Assurance Company Limited (Prudential) failed to settle his annuity contract into Trust, which has led to an inheritance tax (IHT) liability. What happened Mr J held a Retirement Annuity Contract (RAC) with Pru... (3 pages)View decision -
Decision Reference DRN-4036357
28 Mar 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4036357 The complaint Mr F complains that The Prudential Assurance Company Limited (Prudential) provided advice based on information that was factually incorrect. He states that he was not provided with all the available options and relevant documents and as a result has drawn down his... (5 pages)View decision -
Decision Reference DRN-3541243
27 Mar 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3541243 The complaint Ms P has complained about the service and delays she experienced when trying to access her pension benefits with The Prudential Assurance Company Limited (Prudential). What happened Ms P held a personal pension with Prudential. She has explained that she had inten... (6 pages)View decision -
Decision Reference DRN-4040999
22 Mar 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4040999 The complaint Mrs C complains The Prudential Assurance Company Ltd delayed processing the transfer of her pension to True Potential. She says she’s lost out financially because of them and had to delay her retirement plans because of their inaction. She now wants Prudential to ... (8 pages)View decision -
Decision Reference DRN-3917864
21 Mar 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3917864 The complaint Mr M complains that The Prudential Assurance Company Limited (“Prudential”) gave him incorrect information that led to a Pension Sharing Order providing an unfair transfer of assets to his ex-wife. What happened Mr M holds pension savings with Prudential. In Janua... (3 pages)View decision -
Decision Reference DRN-3790379
15 Mar 2023 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3790379 The complaint The executor for the estate of K complains that The Prudential Assurance Company Limited provided incorrect information about how it would calculate the value of an investment bond when a life assured died. The executor says the error resulted in a loss to the est... (2 pages)View decision