We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-3595271
3 Feb 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3595271 The complaint Mr B complains that The Prudential Assurance Company Limited failed to manage and invest his pension in a way which provided investment returns in line with performance in the stock market. What happened Mr B has a with-profits pension policy with Prudential. He s... (3 pages)View decision -
Decision Reference DRN-3593495
26 Jan 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3593495 The complaint What happened Ms R complains that she believes a pension policy she holds with The Prudential Assurance Company Limited is a Whole of Life policy. What I’ve decided – and why I’ve considered all the available evidence and arguments to decide what’s fair and reason... (3 pages)View decision -
Decision Reference DRN-3757078
18 Jan 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3757078 The complaint Mr S’ complaint against The Prudential Assurance Company Limited is about a section 32 pension policy. Mr S is unhappy that Prudential won’t pay him the underlying cash value of the Guaranteed Minimum Pension (GMP) that the policy provides. What happened Mr S’ com... (3 pages)View decision -
Decision Reference DRN-3756960
13 Jan 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3756960 The complaint Mr S complains about the way the Prudential Assurance Company Limited dealt with the calculation of redress owed to him following a pension review into the sale of his personal pension. What happened Mr S had a personal pension with Prudential. He was due to retir... (4 pages)View decision -
Decision Reference DRN-3885554
6 Jan 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3885554 The complaint Ms P complains that The Prudential Assurance Company Limited (Prudential) failed to clearly explain the medical conditions that may have made her eligible for an enhanced annuity when she took her pension benefits in 2008. What happened Ms P took her pension benef... (7 pages)View decision -
Decision Reference DRN-3666381
3 Jan 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3666381 The complaint Mr C’s representative has complained, on his behalf, about what he considers to have been the unprecedented uplift by The Prudential Assurance Company Limited in the value of its “PruFunds”, which would indicate that they had previously been undervalued – and that... (3 pages)View decision -
Decision Reference DRN-3626719
3 Jan 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3626719 The complaint Mrs P’s representative has complained, on her behalf, that when she began paying into the Teachers Additional Voluntary Contribution (TAVC) arrangement administered by The Prudential Assurance Company Limited, it didn’t make her adequately aware of the possibility... (4 pages)View decision -
Decision Reference DRN-3610624
3 Jan 2023 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3610624 The complaint The estate of Mr H complains, through Mr H’s representative, that The Prudential Assurance Company Limited (Prudential) unfairly asked it to return a total of £1,935.36 – two months’ annuity payment – after Mr H’s death. What happened I understand that Mr H receiv... (5 pages)View decision -
Decision Reference DRN-3558513
23 Dec 2022 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3558513 The complaint Mrs C has complained about the service received from The Prudential Assurance Company Limited (“Prudential”). She says Prudential had told her and her financial adviser that her with profits bond had been surrendered. She says this caused her considerable distress... (3 pages)View decision -
Decision Reference DRN-3662454
16 Dec 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3662454 The complaint Mr P’s representative has complained, on his behalf, about what he considers to have been the unprecedented uplift by The Prudential Assurance Company Limited in the value of its “PruFunds”, which would indicate that they had previously been undervalued – and that... (3 pages)View decision