We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-3824613
28 Nov 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3824613 The complaint Mrs B complains about the very poor service she has received from The Prudential Assurance Company Limited (Prudential). In particular, she says it provided her with incorrect information about her pension on several occasions and this led her to delay taking her ... (8 pages)View decision -
Decision Reference DRN-3516525
25 Nov 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3516525 The complaint Mr M complains that the pension secured by his section 32 policy with The Prudential Assurance Company Limited (Prudential) does not increase in payment. What happened Mr M says he had an employer’s pension that was transferred to a section 32 buyout policy with P... (2 pages)View decision -
Decision Reference DRN-3818735
22 Nov 2022 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3818735 The complaint Ms J complains that The Prudential Assurance Company Limited (“Prudential”) unfairly refused to increase the settlement of her serious illness claim when she provided it with new evidence. What happened Ms J had a PruProtect Essentials Plan with Prudential. Her pl... (4 pages)View decision -
Decision Reference DRN-3754837
18 Nov 2022 The Prudential Assurance Company Limited UpheldInvestmentsDRN-3754837 The complaint Mr W complains The Prudential Assurance Company Limited (Prudential) took too long to process the maturity of an endowment policy. What happened The background of the complaint is already well known to both parties, so I won’t go into detail again here. In summary... (3 pages)View decision -
Decision Reference DRN-3585786
8 Nov 2022 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3585786 The complaint Mr A’s complaint relates to the maturity value of a joint mortgage endowment policy he and his ex-wife (Mrs H) held with Prudential Assurance Company Limited. He is ‘horrified’ that Prudential paid half of the maturity value to his ex-wife without his authorisatio... (3 pages)View decision -
Decision Reference DRN-3780414
4 Nov 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3780414 The complaint Mr P complains that he has lost out financially due to failings by The Prudential Assurance Company Limited (Prudential). In particular, he says it failed to promptly process the instruction it received from his Independent Financial Adviser (IFA) to fully crystal... (5 pages)View decision -
Decision Reference DRN-3333124
3 Nov 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3333124 The complaint The representative of the estate of Mr W, Mr B, has complained about the service he received from The Prudential Assurance Company Limited, after he’d notified it of the death of Mr W. In particular, Mr B has said that Prudential caused unnecessary delays in deali... (7 pages)View decision -
Decision Reference DRN-3588322
2 Nov 2022 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3588322 The complaint Ms H’s complaint is about the maturity value of an endowment policy she had with The Prudential Assurance Company Limited. She believes that her contributions, annual and final bonuses and fees were miscalculated over the lifetime of the policy, which means her ma... (4 pages)View decision -
Decision Reference DRN-3736223
31 Oct 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3736223 The complaint Mr A complains about the way in which The Prudential Assurance Company Limited (Prudential) handled the transfer of his occupational pension scheme (OPS) benefits into a personal pension. He says, following an administrative error from the employer, the transferre... (6 pages)View decision -
Decision Reference DRN-3574852
28 Oct 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3574852 The complaint Ms M has complained that The Prudential Assurance Company Limited (“Prudential”) mis- sold a Free Standing Additional Voluntary Contribution (“FSAVC”) plan which led to her suffering a financial loss. Ms M is represented in this complaint by a claims management co... (3 pages)View decision