We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
-
Decision Reference DRN-3628231
27 Oct 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3628231 The complaint Mrs B, on behalf of the estate of Mr B, complains that The Prudential Assurance Company Limited (“Prudential”) mis-sold two annuities to her late husband. What happened Mr B secured two annuities with Prudential. Both annuities were secured on a non-advised, level... (4 pages)View decision -
Decision Reference DRN-3771142
24 Oct 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3771142 The complaint Mr P has complained that The Prudential Assurance Company Limited (Prudential) applied a market value reduction (MVR) when he switched the funds from his personal pension to another provider. What happened I issued my provisional decision in August 2022. I explain... (2 pages)View decision -
Decision Reference DRN-3102123
21 Oct 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3102123 The complaint Mrs M complained that she was wrongly advised by The Prudential Assurance Company Limited to contribute to a personal pension plan rather than to join her employer’s pension scheme. She believes that she has lost financial benefits and that Prudential should have ... (3 pages)View decision -
Decision Reference DRN-3506703
13 Oct 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3506703 The complaint Mrs C complains that The Prudential Assurance Company Limited failed to provide her with appropriate advice, or sufficient information, when it discussed her future pension savings with her in 1993. What happened Mrs C was a teacher. In 1993 she met with Prudentia... (3 pages)View decision -
Decision Reference DRN-3301353
12 Oct 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3301353 The complaint Mr J complains that The Prudential Assurance Company Limited failed to provide him with sufficient information about the value of his pension savings. As a result he continued to make contributions to his pension plan, and now finds that the value of the plan exce... (4 pages)View decision -
Decision Reference DRN-3274488
6 Oct 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3274488 The complaint Ms S has complained that Prudential have sent incorrect statements for her Section 32 policy since its inception in 1993. This policy was set up to receive a transfer payment from her occupational scheme covering Ms S’s service from April 1988 to June 1991. Ms S ... (4 pages)View decision -
Decision Reference DRN-3736659
6 Oct 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3736659 The complaint Mr C complains that due to failings by The Prudential Assurance Company Limited (‘the Prudential’) he had no choice but to transfer his pension and lost out on guarantees as a result. What happened Mr C said that in August 2018 he noticed that around 42% of his po... (3 pages)View decision -
Decision Reference DRN-3612362
4 Oct 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3612362 The complaint Mr D complained the Prudential Assurance Company Limited had been wrongly making deductions from his annuity income. What happened Mr D is unhappy that Prudential have been deducting money from his pension annuity income to pay to a third-party. He says this has b... (4 pages)View decision -
Decision Reference DRN-3397543
2 Oct 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3397543 The complaint Mr G complained that Prudential Assurance Company Limited (Prudential) made mistakes in its communications with him relating to his retirement options as his selected retirement age approached, causing him distress and inconvenience. He would like its offer of com... (3 pages)View decision -
Decision Reference DRN-3189441
30 Sep 2022 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3189441 The complaint Mrs and Mr R complain against The Prudential Assurance Company Limited (referred to as “Prudential”), about the sale of a With-Profits endowment plan (“the Plan”). In short, they say the plan didn’t provide them with the benefit(s) they were told it would. So, to ... (3 pages)View decision