We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-3132955
30 Sep 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3132955 The complaint Mrs F complains that The Prudential Assurance Company Limited (Prudential) mis-sold her a free-standing additional voluntary contributions policy (FSAVC). Mrs F is represented in bringing this complaint. But, for ease of reference, all comments and actions will be... (4 pages)View decision -
Decision Reference DRN-3320546
30 Sep 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3320546 The complaint Mrs N complains that The Prudential Assurance Company Limited (Prudential) shouldn’t have advised her to switch her personal pension to a free-standing additional voluntary contributions policy (FSAVC). Mrs N is represented in bringing this complaint. But for ease... (5 pages)View decision -
Decision Reference DRN-3517752
30 Sep 2022 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3517752 The complaint Mr and Mrs P’s representative, a Claims Management Company (CMC), complains on their behalf that they were given unsuitable investment advice by The Prudential Assurance Company Limited, referred to as “the business” or “Prudential”. In short, the CMC says: There... (5 pages)View decision -
Decision Reference DRN-3375749
29 Sep 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3375749 The complaint Mr B complains that the compensation offered by The Prudential Assurance Company Limited when it failed to pay his pension benefits in a timely manner is derisory. What happened Mr B held pension benefits with Prudential. He reached 55 years of age in May 2021, an... (4 pages)View decision -
Decision Reference DRN-3420878
29 Sep 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3420878 The complaint Mr J complains that The Prudential Assurance Company Limited incorrectly quoted the value of his pension fund. He says he based his retirement planning on incorrect information. Mr J’s represented by Mr C, an independent financial adviser. What happened Mr J held ... (3 pages)View decision -
Decision Reference DRN-3615694
28 Sep 2022 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3615694 The complaint Mr and Mrs H say they have lost out because Prudential Assurance Company Limited (“Prudential”) gave them incomplete or misleading information about how their investment in its with-profits fund worked. They say Prudential failed to bring to their attention the da... (8 pages)View decision -
Decision Reference DRN-3505105
27 Sep 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3505105 The complaint Mr B says he instructed Hargreaves Lansdown (‘HL’), on 27 July 2020, to arrange a transfer of his Self-Invested Personal Pension (‘SIPP’) from The Prudential Assurance Company Limited (‘Prudential’). Prudential was the ceding firm and HL was the receiver in the tr... (5 pages)View decision -
Decision Reference DRN-3248961
22 Sep 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3248961 The complaint Mrs R complains that The Prudential Assurance Company Limited was responsible for a lengthy delay in paying benefits to her that had been accrued under a pension policy she held. What happened Mrs R has been assisted in making this complaint by her husband. But in... (4 pages)View decision -
Decision Reference DRN-3712459
21 Sep 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3712459 The complaint Mrs S complains that The Prudential Assurance Company Limited failed to send her information on her pension benefits in good time. As a result she says she was unable to obtain quotations to use her pension savings to purchase an annuity from another provider. Had... (6 pages)View decision -
Decision Reference DRN-3354094
16 Sep 2022 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3354094 The complaint Miss A has complained that The Prudential Assurance Company Limited (‘Prudential’) has not paid her the proceeds due from a life with profits fund policy that she surrendered in 1999. Miss A is being represented by her nephew, but I will refer to ‘Miss A’ in my de... (3 pages)View decision