We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-3605987
13 Sep 2022 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3605987 The complaint The estate of Ms S complains that The Prudential Assurance Company Limited is unable to trace a policy held by Ms S and isn’t prepared to pay the policy’s claim value since she sadly died in 2020. The estate is represented by Mr S and is also represented by his so... (2 pages)View decision -
Decision Reference DRN-3414509
13 Sep 2022 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3414509 The complaint Mr and Mrs B’s complaint is about a mortgage endowment policy they hold with The Prudential Assurance Company Limited. They are unhappy with the maturity value they received as they believe that the values they were given each month over the two years before the m... (3 pages)View decision -
Decision Reference DRN-3670770
8 Sep 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3670770 The complaint Mr W complains that The Prudential Assurance Company Limited (Prudential) led him to believe that he had three pension policies when he only had one. Mr W says he made plans and payments based on the incorrect information. What happened Mr W says that in late 2020... (3 pages)View decision -
Decision Reference DRN-3384867
8 Sep 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3384867 The complaint X complains that The Prudential Assurance Company Limited didn’t send the necessary paperwork for a pension contribution to the correct address and he has lost out financially as a result. What happened X had a Retirement Account with Prudential. He contacted it o... (3 pages)View decision -
Decision Reference DRN-3655997
6 Sep 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3655997 The complaint Mrs L complains about the delays caused by The Prudential Assurance Company Limited (Prudential) when accessing her pension funds. What happened On 11 June 2021 Mrs L called Prudential to discuss claiming the funds held in her Personal Pension Plan (PPP). Due to v... (3 pages)View decision -
Decision Reference DRN-3312525
6 Sep 2022 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3312525 The complaint Mr and Mrs J’s complaint is about a mortgage endowment policy they held with The Prudential Assurance Company Limited. They believe that Prudential didn’t administer the policy correctly in that it didn’t allocate the right amount to the policy on a monthly basis ... (3 pages)View decision -
Decision Reference DRN-3591800
5 Sep 2022 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3591800 The complaint Mr F complains that The Prudential Assurance Company Limited (‘Prudential’) hasn’t properly compensated him for mistakes it made – in particular, he feels that £600 redress paid to him by Prudential in 2021 doesn’t cover additional trouble since then. What happene... (4 pages)View decision -
Decision Reference DRN-3148680
5 Sep 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3148680 The complaint Mr U complains about The Prudential Assurance Company Limited – he believes he is due compensation in relation to the State Earnings-Related Pension Scheme (‘SERPS’). What happened Mr U contacted Prudential as a colleague of his, working from the same employer, re... (2 pages)View decision -
Decision Reference DRN-3170680
1 Sep 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3170680 The complaint Mr L complains that The Prudential Assurance Company Limited has failed to fairly compensate him for delays it caused to the transfer of his pension savings. What happened Mr L has been assisted in making this complaint by his financial advisor. And the financial ... (4 pages)View decision -
Decision Reference DRN-3070574
31 Aug 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3070574 The complaint Mr A complains that The Prudential Assurance Company Limited (Prudential) switched his pension investment into a cash fund without advising him resulting in poor investment returns over many years. He wants compensation for the lost investment return. What happene... (3 pages)View decision