We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-3127259
31 Aug 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3127259 The complaint Mr D complains that The Prudential Assurance Company Limited (Prudential) will not allow him to take his pension benefits in the manner he wants contrary to the flexibility offered by his plan. He wants Prudential to either facilitate this or meet the costs of tra... (3 pages)View decision -
Decision Reference DRN-3664910
24 Aug 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3664910 The complaint Mr R complains that The Prudential Assurance Company Limited (Prudential) failed to transfer one of his personal pension (PP) policies. What happened In September 1991, Mr R asked Prudential to transfer two PP policies he held with it to a new provider (Firm B). T... (3 pages)View decision -
Decision Reference DRN-3286247
24 Aug 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3286247 The complaint Mr S complains about a section 32 buyout policy he bought from The Prudential Assurance Company Limited (Prudential). What happened Mr S said he bought a section 32 buyout policy from the Prudential in 1988. The policy secured the benefits from a defined benefit s... (6 pages)View decision -
Decision Reference DRN-3654057
18 Aug 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3654057 The complaint Mr V complains that his fund with The Prudential Assurance Company Limited (Prudential) has underperformed. Mr V wants Prudential to make up the shortfall. What happened In 1988, Mr V transferred his employer’s pension fund to a Prudential Bond 32 plan (“the plan”... (2 pages)View decision -
Decision Reference DRN-3066417
17 Aug 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3066417 The complaint Mr G says he met his Financial Planning Advisor (‘FPA’) from The Prudential Assurance Company Limited (‘Prudential’) in 2015 with regards to his Prudential pension; that he had recently turned 60 and did not wish to draw from the pension at the time; that he and t... (2 pages)View decision -
Decision Reference DRN-3648725
15 Aug 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3648725 The complaint Mr M complains that the Prudential Assurance Company Limited gave him unsuitable advice to contract out of the State Earnings Related Pension Scheme (“SERPS”). What happened In 1989 Mr M was advised by Prudential to contract out of SERPS. He was 32 years old at th... (4 pages)View decision -
Decision Reference DRN-3380749
10 Aug 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3380749 The complaint Mr J complains that a significant part of his pension fund with The Prudential Assurance Company Limited (Prudential) appeared to be exposed to investment risk despite him paying for an additional guarantee on the capital value. He would like the cost of the guara... (4 pages)View decision -
Decision Reference DRN-3276471
5 Aug 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3276471 The complaint Mr M complains that The Prudential Assurance Company Limited (“Prudential”) switched his pension holdings from equity funds to its cash fund when he turned 75. He says this was contrary to what it had told him it would do. He is also unhappy with the switch date, ... (8 pages)View decision -
Decision Reference DRN-3626300
2 Aug 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3626300 The complaint Mr W complains that he should have started receiving his pension on 1 April 2021 but delays by the Prudential Assurance Company Limited meant payments didn’t start until later. What happened In 1994 Mr W transferred his pension to a Section 32 pension plan adminis... (4 pages)View decision -
Decision Reference DRN-3113981
1 Aug 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3113981 The complaint Mr W complains about the way that The Prudential Assurance Company Limited (Prudential) has been managing his pension. Mr W wants Prudential to refund the management charges that it applied to his pension. What happened Mr W has a personal pension with Prudential.... (2 pages)View decision