We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-3437620
29 Jul 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3437620 The complaint Ms D complains that The Prudential Assurance Company Limited incorrectly applied a Market Value Reduction (‘MVR’) of £4,294.98 when she transferred the benefits of one of her pension policies to a different provider. What happened Ms D had three pension plans whic... (3 pages)View decision -
Decision Reference DRN-3501195
19 Jul 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3501195 The complaint Mr C complains that The Prudential Assurance Company Limited (“Prudential”) failed to make an income payment to him in a timely manner. He further complains that when it became apparent that there was a risk the payment would not be made in the current tax year Pr... (8 pages)View decision -
Decision Reference DRN-3414292
14 Jul 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3414292 The complaint Ms H complains that The Prudential Assurance Company Limited failed to provide her with sufficient information when it advised her to start paying Additional Voluntary Contributions to her Occupational Pension Scheme. What happened Ms H has been assisted in making... (3 pages)View decision -
Decision Reference DRN-2976272
7 Jul 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2976272 The complaint Mrs B complains that The Prudential Assurance Company Limited failed to provide her with adequate information or levels of service when she started to access her retirement savings. What happened Mrs B was a member of an occupational pension scheme (“OPS”). She he... (3 pages)View decision -
Decision Reference DRN-3316742
6 Jul 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3316742 The complaint Mr M complains about the way The Prudential Assurance Company Limited dealt with the calculation and payment of his benefits when he came to take his personal pension, and about the poor service provided. What happened Mr M took out a personal pension in the late ... (4 pages)View decision -
Decision Reference DRN-3153838
27 Jun 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3153838 The complaint Mr P is unhappy The Prudential Assurance Company Limited won’t agree to review his annuity policy sold in 2005, when they have reviewed a policy sold in 2011. He also thinks he should receive an enhanced annuity as he and his employer made enhanced contributions. ... (3 pages)View decision -
Decision Reference DRN-2798927
27 Jun 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2798927 The complaint Mr G complains about the service that he has received from The Prudential Assurance Company Limited regarding the administration of his personal pension. What happened Mr G has a pension with Prudential that was taken out in 1990. Mr G has raised a number of compl... (2 pages)View decision -
Decision Reference DRN-3556020
27 Jun 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3556020 The complaint Mr H’s complaint is about his with profits annuity with The Prudential Assurance Company Limited (Prudential). He’s also raised a number of administration or service issues. What happened I issued a provisional decision on 21 March 2022. In it I set out in detail ... (11 pages)View decision -
Decision Reference DRN-2955902
24 Jun 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2955902 The complaint Mr H complains that The Prudential Assurance Company Limited (Prudential) gave him unsuitable advice when it advised him to transfer his deferred defined benefit pension to a personal pension plan. Mr H also complains the redress calculation carried out by Prudent... (5 pages)View decision -
Decision Reference DRN-3359085
22 Jun 2022 The Prudential Assurance Company Limited Not upheldMortgagesDRN-3359085 The complaint The executor of Mrs H’s estate has complained about the lifetime mortgage with The Prudential Life Assurance Company Limited Mr and Mrs H were sold in 2008 and the drawdowns paid out in 2012 and 2018. She considers the lending was irresponsible due to Mr and Mrs H... (5 pages)View decision