We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-3017677
22 Jun 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3017677 The complaint Mr T complains about the fees that The Prudential Assurance Company Limited (Prudential), his personal pension provider, charged. What happened Mr T has a personal pension with Prudential. This was originally arranged and managed by a financial adviser unconnected... (5 pages)View decision -
Decision Reference DRN-2863976
20 Jun 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2863976 The complaint Mr R complains that The Prudential Assurance Company Limited failed to provide him with adequate information about enhanced annuities at the time he took out his annuity. Mr R believes he has lost out as a result as he thinks he would have been able to get an enha... (3 pages)View decision -
Decision Reference DRN-3017497
7 Jun 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3017497 The complaint Mr F has complained about the amount of time that it took for The Prudential Assurance Company Limited to make its recommendation about a transfer from his occupational pension scheme (OPS). As a result when he decided not to proceed with Prudential he had to pay ... (3 pages)View decision -
Decision Reference DRN-2746446
6 Jun 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2746446 The complaint Mr H complains, on his late wife’s behalf, about Prudential Assurance Company Limited’s (Prudential) failure to correctly apply tax relief to her past pension contributions. What happened The late Mrs H took out a personal pension plan (PPP) with Prudential in Oct... (4 pages)View decision -
Decision Reference DRN-3203440
31 May 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3203440 The complaint Mr P complains that Prudential Assurance Company Limited (Prudential) didn’t give him clear and full information when he set up his Teachers’ Additional Voluntary Contribution (TAVC) plan. He says that if had he would’ve purchased added years within the Teachers’ ... (6 pages)View decision -
Decision Reference DRN-2875750
27 May 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2875750 The complaint In summary, Mr M complains that The Prudential Assurance Company Limited invested the proceeds of his pension transfer within a drawdown plan. He wanted the monies to stay in cash and was charged a fee for the advice. He’s unhappy with the service he’s been provid... (4 pages)View decision -
Decision Reference DRN-3453713
27 May 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3453713 The complaint Mr and Mrs F as trustees of a pension fund (the trustees) have complained that The Prudential Assurance Company Limited (Prudential) wrongly applied adjusted unit prices when the trust requested a number of investments be encashed. As a result of this the trustees... (4 pages)View decision -
Decision Reference DRN-2990718
26 May 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2990718 The complaint Miss M complains about the poor service she received from The Prudential Assurance Company Limited (Prudential). She also complains about the Market Value Reduction of over £2,820 it applied when she transferred her pension pots to another provider. What happened ... (5 pages)View decision -
Decision Reference DRN-2892483
25 May 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2892483 The complaint Mr R complains that The Prudential Assurance Company Limited (‘Prudential’) caused delays in processing his drawdown and pension commencement lump sum (‘PCLS’) request, which has meant he’s lost out. What happened At 12:23pm on 17 March 2020 Mr R, via his financia... (4 pages)View decision -
Decision Reference DRN-3427344
19 May 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3427344 The complaint Mrs A complains that The Prudential Assurance Company Limited (“Prudential”) failed to action her instruction to transfer her pension savings to another provider in a timely manner. What happened Mrs A held pension savings with Prudential. On 12 March 2020 Prudent... (3 pages)View decision