We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-2943510
13 May 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2943510 The complaint Mr L complains that he has suffered a financial loss because Prudential Assurance Company Limited delayed the payment of his pension tax free cash. He also complains that he received poor customer service. What happened Mr L contacted Prudential in September 2019 ... (6 pages)View decision -
Decision Reference DRN-2936165
10 May 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2936165 The complaint Mr H’s complaint arises following a pension contribution he made in July 2019 to his pension plan with The Prudential Assurance Company Ltd (Prudential). What happened Mr H established a self invested personal pension (SIPP) with Prudential in 2017. All payments i... (6 pages)View decision -
Decision Reference DRN-2901202
9 May 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2901202 The complaint Miss C complains that she was wrongly advised by The Prudential Assurance Company Limited to contract out of the State Earnings Related Pension Scheme (“SERPS”). She now believes this advice was unsuitable. What happened In 1999 Miss C met an adviser from Prudenti... (5 pages)View decision -
Decision Reference DRN-2593991
3 May 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2593991 The complaint Mr C complains that The Prudential Assurance Company Limited (Prudential) imposed an unreasonable 28-day delay in transferring the funds in his personal pension into a cash fund. What happened Mr C called Prudential on 9 March 2020 as he was concerned about the ef... (5 pages)View decision -
Decision Reference DRN-2926344
29 Apr 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2926344 The complaint Ms M complains Prudential Assurance Company Limited unfairly deferred her pension policy passed her selected retirement date causing her a financial loss. What happened Ms M has an Additional Voluntary Contribution (AVC) pension plan with Prudential Assurance Comp... (4 pages)View decision -
Decision Reference DRN-3452148
28 Apr 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3452148 The complaint Mrs G complains about the suitability of the advice she received from The Prudential Assurance Company Limited (Prudential) to take out a Free-Standing Additional Voluntary Contribution (FSAVC) plan in 1998. She thinks she’s lost out financially as a result and wo... (4 pages)View decision -
Decision Reference DRN-2982990
25 Apr 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2982990 The complaint In 2020 Mr F sought to liquidate all units in the Pru Fund held within his Self-Invested Personal Pension (‘SIPP’) with The Prudential Assurance Company Limited (‘Prudential’). In the course of his pursuit he says he learnt, afresh, that Prudential applied a 28 da... (4 pages)View decision -
Decision Reference DRN-3443319
22 Apr 2022 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3443319 The complaint Mrs C’s complaint concerns a ‘guarantee charge’ applied to her ‘Prudential Initial Charge Bond’ (the ‘bond’) with The Prudential Assurance Company Limited (‘Prudential’). Mrs C is represented by Mr C. For ease of reference, all references to ‘Mrs C’ (the complaina... (3 pages)View decision -
Decision Reference DRN-3212051
21 Apr 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3212051 The complaint Mrs G complains that her husband (‘Mr M’) had life insurance which The Prudential Assurance Company Limited hasn’t paid and that she wasn’t given the option to take a pension rather than a lump sum from his pension policy after his death. What happened In 1981 Mr ... (2 pages)View decision -
Decision Reference DRN-3289978
19 Apr 2022 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3289978 The complaint Mr W complains about incorrect information The Prudential Assurance Company Limited gave him about his investments. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, so I’ll... (2 pages)View decision