We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-3193307
14 Apr 2022 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3193307 The complaint Trustees Ms D and Mr G complain, on behalf of the trust ‘S’, that Prudential Assurance Company Limited (‘Prudential’) avoided a whole of life assurance policy for the late Mr S and declined a claim because of this. The trustees also complain about the way the matt... (9 pages)View decision -
Decision Reference DRN-2960744
12 Apr 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2960744 The complaint Mr G says The Prudential Assurance Company Limited (‘Prudential’) has not provided sufficient redress (and compensation for trouble and inconvenience) for mismanaging the transfer of his Self-Invested Personal Pension (‘SIPP’) to Aegon in 2020, and for the delay i... (6 pages)View decision -
Decision Reference DRN-3174211
6 Apr 2022 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3174211 The complaint Mr and Mrs B complain that The Prudential Assurance Company Limited (Prudential) didn’t give them sufficient information about the Unit Price Adjustment (UPA) when they chose to switch funds. What happened Mr and Mrs B have a Flexible Investment Plan with Prudenti... (3 pages)View decision -
Decision Reference DRN-2983058
1 Apr 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2983058 The complaint Mr T complains that The Prudential Assurance Company Limited (Prudential) delayed the processing of his Tax-Free Cash payment from his pension plan, which resulted in him getting a lower amount because the value of his plan had fallen in the meantime. What happene... (3 pages)View decision -
Decision Reference DRN-2866185
31 Mar 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2866185 The complaint Mrs S complains that, when applying for an additional voluntary contribution (AVC) policy with The Prudential Assurance Company Limited (PRU), the product she purchased included life insurance which she wasn’t aware of and didn’t need. What happened Mrs S’s concer... (5 pages)View decision -
Decision Reference DRN-2752518
31 Mar 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2752518 The complaint Mr F has complained about how The Prudential Assurance Company Limited handled the switch of the investments in his pension. What happened Mr F’s pension was held with Prudential and his money was invested in a fund that was categorised as higher risk. In March 20... (4 pages)View decision -
Decision Reference DRN-3406355
30 Mar 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3406355 The complaint Mr R has complained about delays by The Prudential Assurance Company Limited in making a pension transfer to his self-invested personal pension (SIPP). What happened In March 2020 Mr R, through his financial adviser, started the process to transfer money from his ... (5 pages)View decision -
Decision Reference DRN-3397622
28 Mar 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3397622 The complaint Mrs S says The Prudential Assurance Company Limited (Prudential) is responsible for poor administration and communication regarding her occupational and personal pension plans, and that this has led to financial detriment and significant inconvenience. Mrs S is re... (4 pages)View decision -
Decision Reference DRN-3357666
25 Mar 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3357666 The complaint Mr H complains that The Prudential Assurance Company Limited failed to carry out sufficient due diligence checks before it transferred his pension to his small self-administered scheme (SSAS). Which Mr H says caused him a subsequent loss when the pension fund was ... (7 pages)View decision -
Decision Reference DRN-3092713
25 Mar 2022 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3092713 The complaint Mrs S is unhappy about how The Prudential Assurance Company Limited dealt with the maturity of her endowment policy. Specifically, that Prudential didn’t release the funds to her at maturity and the process (including the time it took) she had to go through therea... (6 pages)View decision