We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
-
Decision Reference DRN-2897606
24 Mar 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2897606 The complaint Mr S has complained about the information provided to him by his pension provider The Prudential Assurance Company Limited (Pru) when he enquired about his options. What happened Mr S was approaching 55 years old and called Pru to discuss his options. He was able ... (2 pages)View decision -
Decision Reference DRN-3391762
24 Mar 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3391762 The complaint Mrs R, through her representative, complains that the advice she was given by The Prudential Assurance Company Limited to contract out of the State Earnings Related Pension Scheme (SERPS) was unsuitable. What happened I issued my provisional decision on this compl... (5 pages)View decision -
Decision Reference DRN-3034317
21 Mar 2022 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3034317 The complaint Mr M complains about a proposed transfer of his stocks and shares Individual Saving Account (ISA) to a PruFunds ISA. Mr M complains that the information provided by The Prudential Assurance Company Limited (Prudential) in respect of investing in its PruFunds ISA, ... (6 pages)View decision -
Decision Reference DRN-3382144
21 Mar 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3382144 The complaint Mr S says The Prudential Assurance Company Limited (Prudential) is responsible for poor administration and communication regarding his occupational and personal pension plans, and that this has led to financial detriment and significant inconvenience. Mr S is repr... (3 pages)View decision -
Decision Reference DRN-3071835
15 Mar 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3071835 The complaint Ms M complained about advice she received in the late 1990s to take out a free-standing additional voluntary contribution (FSAVC) plan. Ms M says she wanted to increase her pension provision and the recommendations she received weren’t suitable. She implies if she... (3 pages)View decision -
Decision Reference DRN-3339311
1 Mar 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3339311 The complaint Mr P is unhappy with the result of The Prudential Assurance Company Limited’s (Prudential) review of the sale of his annuity in 2008. What happened I set out the background and my provisional findings to this complaint on 17 January 2022, this is set out below and... (7 pages)View decision -
Decision Reference DRN-3157504
23 Feb 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3157504 The complaint Mr C complains that The Prudential Assurance Company Limited allowed his pension transfer to proceed in 2013 without warning him about the risks of doing so. Mr C says that, as a regulated business, Prudential should have been aware of the risks and carried out th... (5 pages)View decision -
Decision Reference DRN-2475506
16 Feb 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2475506 The complaint Mrs W complains that The Prudential Assurance Company Limited gave her misleading information about the benefits due to her following the passing of her husband. What happened Sadly in 2017 Mrs W’s husband passed away, Prudential wrote to Mrs W within a month of t... (2 pages)View decision -
Decision Reference DRN-2581301
16 Feb 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2581301 The complaint Mr B is unhappy that The Prudential Assurance Company Limited (Prudential) won’t allow him to take his benefits from his policy with them. He believes it hasn’t fairly dealt with the mis-sale regarding the transfer of his Rolls Royce Occupational Pension Scheme (O... (3 pages)View decision -
Decision Reference DRN-2937054
11 Feb 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2937054 The complaint Mr C is unhappy at the explanation given by Prudential Assurance Company Limited about why a transfer value of his pension fund in 2020 was lower than he’d been quoted in 2017. What happened Mr C has a deferred annuity policy which resulted from his membership of ... (2 pages)View decision