We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-3308994
11 Feb 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesPage 1 of 13The complaint Miss F complains that she faced difficulties in setting up payments to her Personal Pension Policy (PPP) held with The Prudential Assurance Company Limited (Prudential). And feels that the PPP was mis-sold as it wasn’t fit for purpose. What happened Miss F held a ... (13 pages)View decision -
Decision Reference DRN-3305944
10 Feb 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3305944 The complaint Mr B’s complaint against The Prudentail Assurance Company Limited, made through his representative, is that he should not have been committed to an annuity paying a level income when he took his pension in 2007. He says he only wanted to take tax-free cash and was... (4 pages)View decision -
Decision Reference DRN-2983980
8 Feb 2022 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2983980 The complaint Mr X complains about the service provided to his parents – Mr and Mrs H – by The Prudential Assurance Company Limited in relation to a joint life assurance policy. Mr X is executor of both his parents’ estates. He’s also one of four beneficiaries of a trust his pa... (3 pages)View decision -
Decision Reference DRN-3183180
25 Jan 2022 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3183180 The complaint Mr H complains that Prudential Assurance Company Limited has incorrectly deducted Waiver of Premium benefit (“WOP”) from his pension policy. He feels the compensation offered is inadequate. Mr H is represented in this complaint by his wife Mrs H, but to keep thing... (3 pages)View decision -
Decision Reference DRN-3064400
25 Jan 2022 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3064400 The complaint Mrs S complains about how The Prudential Assurance Company Limited processed surrender requests for two investment bonds she held with them. What happened On 23 October 2020 Mrs S’ independent financial adviser (the IFA) working on her behalf emailed Prudential wi... (2 pages)View decision -
Decision Reference DRN-3176973
14 Jan 2022 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3176973 The complaint Mr H’s complaint is about the surrender of an endowment policy he held with The Prudential Assurance Company Limited. He is unhappy that the surrender value he received was significantly less than the amount he was given in a telephone call before he decided to su... (4 pages)View decision -
Decision Reference DRN-3127752
13 Jan 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3127752 The complaint Mr M complains that The Prudential Assurance Company Limited unfairly declined his claim to have the benefits of his late partner’s personal pension policy paid to him. What happened Mr M’s late partner had a Personal Pension Policy with Prudential. Mr M said that... (8 pages)View decision -
Decision Reference DRN-3242385
7 Jan 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3242385 The complaint Mr A says The Prudential Assurance Company Limited (Prudential) provided poor/deceitful advice; applied a market value reduction to his personal pension fund incorrectly when he switched to another provider; and caused him considerable stress and inconvenience. Wh... (7 pages)View decision -
Decision Reference DRN-3223946
22 Dec 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3223946 The complaint Miss D complains that The Prudential Assurance Company Limited (Prudential) will not allow her to cash in her annuity with it. What happened I set out the background to this complaint and my provisional findings in a provisional decision. This is included below an... (5 pages)View decision -
Decision Reference DRN-3222937
22 Dec 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3222937 The complaint Mr D complains that The Prudential Assurance Company Limited (Prudential) will not allow him to cash in his annuity with it. What happened I set out the background to this complaint and my provisional findings in a provisional decision. This is included below and ... (5 pages)View decision