We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-3223713
22 Dec 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3223713 The complaint Ms W complains that The Prudential Assurance Company Limited (Prudential) will not allow her to cash in her annuity with it. She’s also complained that her annuity(s) were mis-sold in 2010. What happened I set out the background to this complaint and my provisiona... (6 pages)View decision -
Decision Reference DRN-3223846
22 Dec 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3223846 The complaint Ms C complains that The Prudential Assurance Company Limited (Prudential) will not allow her to cash in her annuities with it. What happened I set out the background to this complaint and my provisional findings in a provisional decision. This is included below an... (5 pages)View decision -
Decision Reference DRN-3036943
21 Dec 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3036943 The complaint Mrs J complains that The Prudential Assurance Company Limited provided poor customer service when she gave instructions to encash units in her investment plan. She says she should receive the surrender value she was given when she first phoned to encash the units.... (3 pages)View decision -
Decision Reference DRN-3223617
21 Dec 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3223617 The complaint Mrs M complains that The Prudential Assurance Company Limited (Prudential) will not allow her to cash in her annuity with it. What happened I set out the background to this complaint and my provisional findings in a provisional decision. This is included below and... (5 pages)View decision -
Decision Reference DRN-2628921
20 Dec 2021 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2628921 The complaint Mr S complains that he was given unsuitable advice by The Prudential Assurance Company Limited to transfer his defined benefit (DB) pension to a personal pension. What happened Mr S was advised to transfer his DB pension into a personal pension in 1990. In 1999, a... (5 pages)View decision -
Decision Reference DRN-3206040
11 Dec 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3206040 The complaint Mrs G – as executor of the estate of her late husband, Mr M, complains on behalf of his estate that The Prudential Assurance Company Limited hasn’t paid the correct lump sum from her husband’s pension policy after his death. What happened Mr M held a pension polic... (3 pages)View decision -
Decision Reference DRN-3206109
10 Dec 2021 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3206109 The complaint Mr T has complained about incorrect information that he was given about one of his pension policies by The Prudential Assurance Company Limited. What happened I have previously issued a provisional decision regarding this complaint. The following represents excerp... (4 pages)View decision -
Decision Reference DRN-3206412
9 Dec 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3206412 The complaint Mrs B has complained through her claims management company (CMC) about The Prudential Assurance Company Limited (Prudential) allowing a transfer of her pension fund to what she believes was an unregulated and fraudulent scheme. What happened In September 2015 Mrs ... (5 pages)View decision -
Decision Reference DRN-3180101
3 Dec 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3180101 The complaint Mr J complains about delays by The Prudential Assurance Company Limited in transferring his pension plan to another provider. What happened Mr J wanted to retire and take his pension in February 2020. He received his tax free cash lump sum from Prudential on 18 Fe... (4 pages)View decision -
Decision Reference DRN-3031736
2 Dec 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3031736 The complaint Mr W says The Prudential Assurance Company Limited (Prudential) failed to inform him that he could’ve applied for an enhanced annuity in 2010 when he took his pension benefits. Mr W is represented by Rightside Financial Services Ltd (RFS). What happened Mr W suffe... (4 pages)View decision