We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-2961618
22 Nov 2021 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2961618 The complaint Mr H complains that the advice The Prudential Assurance Company Limited (“Prudential”) gave him to transfer his existing Prudential Personal Pension plan to a Flexi-access drawdown plan was unsuitable. Mr H is represented in his complaint. But I’ll only refer to h... (7 pages)View decision -
Decision Reference DRN-2965045
16 Nov 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2965045 The complaint Mrs L complains that The Prudential Assurance Company Limited, caused delays in processing her request to cash-in her investment policy, which she says has caused her financial loss. She also complains about other customer service issues and the rate of interest a... (3 pages)View decision -
Decision Reference DRN-2134078
12 Nov 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2134078 The complaint Mr C complains that when he contacted The Prudential Assurance Company Limited (Prudential) to correct the value of his total household income that he’d provided during an initial meeting they’d had, Prudential failed to use that corrected figure in its assumption... (4 pages)View decision -
Decision Reference DRN-3081320
29 Oct 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3081320 The complaint Mr C complains on behalf his mother’s, Mrs C’s estate, about the service received from The Prudential Assurance Company Limited (“Prudential”). As a trustee, he’s unhappy that Prudential won’t reimburse the financial adviser set-up fees on a new bond. What happene... (4 pages)View decision -
Decision Reference DRN-2911232
27 Oct 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2911232 The complaint Mrs C and Mr C complain that The Prudential Assurance Company Limited incorrectly calculated the annual management charge (AMC) and further charges applied to their investment bond in June 2020. What happened When Mrs C and Mr C received their 2020 investment bond... (3 pages)View decision -
Decision Reference DRN-3044718
27 Oct 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-3044718 The complaint Mr and Mrs B complain that The Prudential Assurance Company Limited wrote to someone they shouldn’t have about a joint life policy they have with them. What happened The policy Mr and Mrs B took out with Prudential in 1997 was set up in a trust. Mr and Mrs B were ... (2 pages)View decision -
Decision Reference DRN-3125196
25 Oct 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3125196 The complaint Mr C complains he’s been treated unfairly by The Prudential Assurance Company Limited because his pension fund didn’t receive the benefit of a positive unit price adjustment (UPA). What happened Mr C wanted to switch units between two Prudential funds, in which hi... (3 pages)View decision -
Decision Reference DRN-2892507
14 Oct 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2892507 The complaint Mra A and Mr A complain that when The Prudential Assurance Company Limited (‘Prudential’) reviewed their existing annuity it didn’t fairly take into account the medical information supplied when it decided that the annuity payment was correct. Mr A also complains ... (4 pages)View decision -
Decision Reference DRN-2264494
29 Sep 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2264494 The complaint Mr W through a professional representative complains that The Prudential Assurance Company Limited (Prudential) didn’t provide him with enough information to make an informed choice about his options at retirement. What happened Mr W held a Personal Pension with ... (3 pages)View decision -
Decision Reference DRN-3058460
20 Sep 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3058460 The complaint Mr C complains that The Prudential Assurance Company Ltd failed to properly inform him of the availability of enhanced annuities or the option to shop around for a better annuity. And that when Prudential reviewed his case they failed to properly compensate him fo... (3 pages)View decision