We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-2671758
17 Sep 2021 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2671758 The complaint Mr A complains that he has lost out financially due to Prudential Assurance Company Limited’s failure to process the instruction it received from his Independent Financial Adviser (IFA) to fully crystallise the funds in his pension plan and take Tax Free Cash, on ... (6 pages)View decision -
Decision Reference DRN-2859263
14 Sep 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2859263 The complaint Mr S complains that The Prudential Assurance Company Limited (Prudential) gave incorrect information on his surrender value when selling an investment bond. Mr S says that the amount he was told he would receive was incorrect and he has suffered a financial loss. ... (4 pages)View decision -
Decision Reference DRN-2833001
14 Sep 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2833001 The complaint Mr W complains that The Prudential Assurance Company Limited (Prudential) didn’t fairly assess the compensation it paid him when its error led to his pension fund transfer request being delayed. He also complains that Prudential hasn’t compensated him fairly for t... (6 pages)View decision -
Decision Reference DRN-2860439
10 Sep 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2860439 The complaint Mr C complains that The Prudential Assurance Company Limited (Prudential) failed to deal with a request to transfer his pension savings to another product in a timely manner. As a result he says the value of his pension savings was reduced by approximately £36,000... (4 pages)View decision -
Decision Reference DRN-2920731
9 Sep 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2920731 The complaint Mr G is unhappy with the outcome of Prudential Assurance Company Limited’s review of his annuity and other related matters. What happened Mr G had his pension savings with Prudential held in four policies. When he came to take his benefits his plans were amalgamat... (4 pages)View decision -
Decision Reference DRN-3008901
7 Sep 2021 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3008901 The complaint Mr O complains about poor service from The Prudential Assurance Company Limited in connection with payments from his retirement account. What happened Payments from Mr O’s retirement account are due on the 28 th of the month. From December 2019, several payments w... (3 pages)View decision -
Decision Reference DRN-3012719
6 Sep 2021 The Prudential Assurance Company Limited UpheldMortgagesDRN-3012719 The complaint Mr and Mrs D complain that The Prudential Assurance Company Limited (Prudential) declined their request for further borrowing on their lifetime mortgage. They have since re- mortgaged with another lender but were charged an Early Repayment Charge (ERC) of around £... (6 pages)View decision -
Decision Reference DRN-2906422
20 Aug 2021 The Prudential Assurance Company Limited UpheldInvestmentsDRN-2906422 The complaint Mrs G complains that a life assurance policy sold to her by The Prudential Assurance Company Limited (“Prudential”) wasn’t suitable for her needs. What happened Mrs G changed her mortgage in 1996. The change meant that she’d only have to pay the interest being cha... (4 pages)View decision -
Decision Reference DRN-2901423
18 Aug 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2901423 The complaint Miss C complains she was poorly advised to contract out of the State Earnings Related Pension Scheme (SERPS) by The Prudential Assurance Company Limited (Prudential). What happened Miss C says that on 26 January 1989, she was advised by Prudential to contract out ... (2 pages)View decision -
Decision Reference DRN-2623551
16 Aug 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2623551 The complaint Mr Y complains that The Prudential Assurance Company Limited has unfairly rejected his claim for a terminal illness. What happened In 1996 Mr Y took out a term assurance policy. Sadly, in November 2019, Mr Y was diagnosed with prostate cancer. In February 2020, h... (2 pages)View decision