We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-2799628
16 Aug 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2799628 The complaint Mr V via a representative complains that The Prudential Assurance Company Limited (Prudential) hasn’t fairly redressed him following a pension transfer in 1990. What happened A provisional decision has been issued which set out the background and my provisional fi... (17 pages)View decision -
Decision Reference DRN-2969802
16 Aug 2021 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2969802 The complaint Mr C complains that The Prudential Assurance Company Limited hasn’t paid him an enhanced annuity. What happened Mr C had a personal pension with Prudential. In 2009 he took the maximum tax-free cash from his pension pot and bought an annuity from Prudential with t... (6 pages)View decision -
Decision Reference DRN-2797643
28 Jul 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2797643 The complaint Mr H complains that The Prudential Assurance Company Limited failed to correctly implement an instruction he gave to sell his pension investments. As a result he says he was left in a “short position” and exposed to unnecessary risk. He also complains that the cha... (4 pages)View decision -
Decision Reference DRN-2796781
28 Jul 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2796781 The complaint Mr S complains that the pension he is expecting from The Prudential Assurance Company Limited falls significantly short of the amounts that he was told to expect in the years following the pension plan being taken out. What happened Mr S opened a new pension plan ... (3 pages)View decision -
Decision Reference DRN-2369642
27 Jul 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2369642 The complaint Mr W complains Prudential Pensions Limited (Prudential) has refused to honour an annuity quotation it provided, and which was accepted within the accepted timeframe. He further complains Prudential paid the Lifetime Allowance excess charge out of his fund, reducin... (4 pages)View decision -
Decision Reference DRN-2877265
23 Jul 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2877265 The complaint Mr E complains The Prudential Assurance Company Limited (‘Prudential’) failed to inform him of the 28-day notice period required to surrender his investment bond. Mr E is also unhappy with Prudential’s customer service including the time he spent on hold when he c... (3 pages)View decision -
Decision Reference DRN-2878124
21 Jul 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2878124 The complaint Mr and Mrs B complain that they were given unsuitable investment advice by The Prudential Assurance Company Limited, referred to as “the business”. In short, they’re unhappy that despite the charges, their investment bond has gone down by 13%. What happened The bu... (2 pages)View decision -
Decision Reference DRN-2875581
16 Jul 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2875581 The complaint Mr and Mrs R complain about the service they received from The Prudential Assurance Company Limited when they surrendered their investment. What happened Mr and Mrs R surrendered their investment in April 2020. The value of it had dropped in March, due to Prudenti... (3 pages)View decision -
Decision Reference DRN-2810968
16 Jul 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2810968 The complaint Mr and Mrs H complain about a letter they received in error from The Prudential Assurance Company Limited which they say caused them a financial loss. Mr and Mrs H are being represented in their complaint by their financial adviser. For ease I will refer to all ac... (3 pages)View decision -
Decision Reference DRN-2845137
12 Jul 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2845137 The complaint Mr W complains about the information that the Prudential Assurance Company Limited (Prudential) gave him when he set up his Teachers’ Additional Voluntary Contribution (TAVC) plan. He says that if he’d been given clear and full information, he would’ve purchased a... (7 pages)View decision