We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-2724062
8 Jul 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2724062 The complaint The estate of Mr H, represented here by Mrs H, complains that a number of annuities that her late husband took out with The Prudential Assurance Company Limited (Prudential) were mis sold. She says they were led to believe the annuities would pay her for five year... (4 pages)View decision -
Decision Reference DRN-2903584
30 Jun 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2903584 The complaint Mr G has complained about a distribution bond he held with The Prudential Assurance Company Limited (“Prudential”). He feels Prudential mismanaged his fund and caused him a financial loss. What happened Mr G invested in Prudential’s distribution bond fund in April... (2 pages)View decision -
Decision Reference DRN-2900818
29 Jun 2021 The Prudential Assurance Company Limited UpheldInvestmentsDRN-2900818 The complaint Mr W complains about the administration of his investments by The Prudential Assurance Company Limited, referred to as “Prudential”. What happened In my provisional decision of early June 2021, a copy of which is quoted below and forms part of this final decision,... (4 pages)View decision -
Decision Reference DRN-2703748
28 Jun 2021 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2703748 The complaint Mr B complains The Prudential Assurance Company Limited (Prudential) gave his financial adviser incorrect and misleading information which led to a financial loss and a loss of expectation. What happened Mr B held an investment with Prudential and following discu... (3 pages)View decision -
Decision Reference DRN-2435446
21 Jun 2021 The Prudential Assurance Company Limited UpheldInvestmentsDRN-2435446 The complaint Ms D complains that The Prudential Assurance Company Limited (Prudential) gave her unsuitable advice to invest in a Personal Equity Plan causing her financial loss. What happened Ms D says the financial adviser that worked for Prudential advised her to invest in a... (4 pages)View decision -
Decision Reference DRN-2727012
17 Jun 2021 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2727012 The complaint Mr H complains that The Prudential Assurance Company Limited has failed to compensate him fairly for delays it caused in the transfer of his pension savings to another provider. What happened Mr H held pension savings with Prudential. I understand that he had been... (3 pages)View decision -
Decision Reference DRN-2846885
17 Jun 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2846885 The complaint Mr W through his representative has complained that he was given unsuitable advice to contract out of the State Earnings Related Pension Scheme (SERPS) by The Prudential Assurance Company Limited (Prudential). What happened I issued a provisional decision setting ... (10 pages)View decision -
Decision Reference DRN-2291330
16 Jun 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2291330 The complaint Mr B complains that The Prudential Assurance Company Limited failed to effectively monitor his pension investments and so prevent a fall in their value. He complains that he was told it would take 28 days for a switch of his investments to be applied. And he says ... (3 pages)View decision -
Decision Reference DRN-2861410
8 Jun 2021 The Prudential Assurance Company Limited UpheldInvestmentsDRN-2861410 The complaint Ms F complained on behalf of F Ltd that The Prudential Assurance Company Limited repeatedly failed to offer prompt or accurate information about how to surrender an investment, failed to answer or returns calls and this resulted in a month’s delay in paying out th... (6 pages)View decision -
Decision Reference DRN-2860371
7 Jun 2021 The Prudential Assurance Company Limited UpheldInvestmentsDRN-2860371 The complaint Mr W’s complaint is about a mortgage endowment policy he had with The Prudential Assurance Company Limited. He is unhappy with the maturity value paid and believes it should have been higher, based on his assessment. Mr W has also said he found Prudential’s reluct... (5 pages)View decision