We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-2746838
7 Jun 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2746838 The complaint Mr and Mrs T complain that The Prudential Assurance Company Limited didn’t notify them of a Unit Price Adjustment which affected the value of their Individual Savings Accounts. What happened In mid-March 2020 Mr and Mrs T instructed their financial adviser to cash... (2 pages)View decision -
Decision Reference DRN-2775095
3 Jun 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2775095 The complaint Mr O complains that he was given unsuitable advice to opt out of the State Earnings Related Pension Scheme (SERPS) by The Prudential Assurance Company Limited, causing him a potential loss in retirement benefits. What happened The details of this complaint are wel... (2 pages)View decision -
Decision Reference DRN-2651119
2 Jun 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2651119 The complaint Mr H complains that The Prudential Assurance Company Limited didn’t inform him about enhanced annuities and the other options available to him when he purchased his annuity. What happened Mr H had pension plans with Prudential. In 2010, Mr H used his plans to purc... (3 pages)View decision -
Decision Reference DRN-2783972
26 May 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2783972 The complaint Mr and Mrs G complain that The Prudential Assurance Company Limited (“Prudential”) has over-charged them. They say that Prudential won’t provide them with a full breakdown of the fees charged, or how they’ve been calculated. What happened Mr and Mrs G say that, in... (2 pages)View decision -
Decision Reference DRN-2837818
25 May 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2837818 The complaint Mr and Mrs A have complained about The Prudential Assurance Company Limited. Mr A says that he wasn’t made aware of the availability of an enhanced annuity when he opted for an annuity with the Prudential. What happened Mr A has an annuity with Prudential which he... (3 pages)View decision -
Decision Reference DRN-2779633
28 Apr 2021 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2779633 The complaint Mr J complains he suffered a financial loss because Prudential Assurance Company Limited said he’d be better off if he delayed taking his benefits from his retirement annuity pension. What happened Mr J had a deferred annuity contract pension plan with Prudential ... (5 pages)View decision -
Decision Reference DRN-2707923
28 Apr 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2707923 The complaint Mrs R complains that The Prudential Assurance Company Limited hasn’t paid her the proceeds of her life assurance policy. In bringing this complaint, Mrs R is represented by Mr R and Ms A. What happened Mrs R had two policies with Prudential. One policy was taken ... (2 pages)View decision -
Decision Reference DRN-2628590
26 Apr 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2628590 The complaint Mrs F and the estate of Mr F complain about poor service from The Prudential Assurance Company Limited in connection with benefits paid from the late Mr F’s pension policies. What happened Mr F held a number of pension policies with Prudential. He became ill in 20... (4 pages)View decision -
Decision Reference DRN-2758550
22 Apr 2021 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2758550 The complaint Mrs C says Prudential didn’t follow the correct procedure in 2009 when she bought her annuity and she wasn’t put in an informed position prior to buying her annuity. Some service issues have also arisen. What happened Mrs C had a personal pension with Prudential. ... (10 pages)View decision -
Decision Reference DRN-2747547
14 Apr 2021 The Prudential Assurance Company Limited UpheldInvestmentsDRN-2747547 The complaint Mr and Mrs H’s complaint is about a mortgage endowment policy they took out with The Prudential Assurance Company Limited in 1994. They believe it was mis-sold to them because of the risks associated with the policy and its term beyond retirement. Mr and Mrs H are... (4 pages)View decision