We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-2046086
7 Apr 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2046086 The complaint Mr B complains that Prudential Assurance Company Limited advised him to transfer his deferred benefits in a defined benefit (DB) occupational pension scheme to a section 32 pension. Prudential upheld Mr B’s complaint but Mr B disagrees with its calculation of the ... (3 pages)View decision -
Decision Reference DRN-2723352
29 Mar 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2723352 The complaint Mr B complains that Prudential Assurance Company Limited didn’t treat him fairly when it sold him his annuity in 2007, and he missed out on an enhanced annuity as a result. What happened Mr B had a personal pension with Prudential. In October 2007 Mr B contacted P... (3 pages)View decision -
Decision Reference DRN-2669632
23 Mar 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2669632 The complaint Mr T complains that The Prudential Assurance Company Limited failed to deal with a request to transfer his pension savings to another provider in a timely manner. As a result he says the value of the transferred benefits was reduced by approximately £40,000. What ... (4 pages)View decision -
Decision Reference DRN-2692145
19 Mar 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2692145 The complaint Mr and Mrs M complain that The Prudential Assurance Company Limited (“Prudential”) have paid less that they were projected to receive upon the maturity of their mortgage endowment policy. What happened Mr and Mrs M took out a with-profits mortgage endowment policy... (2 pages)View decision -
Decision Reference DRN-2511576
16 Mar 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2511576 The complaint Mr M (and the estate of the late Mrs M) is represented by a claims management company (‘CMC’) in bringing this complaint. The CMC says they were mis-sold a with profits endowment savings policy by an adviser from The Prudential Assurance Company Limited in 1986. W... (3 pages)View decision -
Decision Reference DRN-1744508
16 Mar 2021 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-1744508 The complaint Mr H complains that The Prudential Assurance Company Limited made a mistake when processing his pension payments, which led to him having to pay more income tax. Mr H is supported by a firm of independent financial advisers (IFA) both in overseeing his pension acc... (4 pages)View decision -
Decision Reference DRN-2437960
15 Mar 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2437960 The complaint Mr M has complained about the Prudential Assurance Company Limited. His complaint has two elements, he says that a Group Personal Pension (GPP) was unsuitable for him and was mis-sold, and that there has been maladministration of the policy itself. What happened T... (4 pages)View decision -
Decision Reference DRN-2669603
11 Mar 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2669603 The complaint Mr K and Mrs P are complaining about the cancellation of their term assurance policy by The Prudential Life Assurance Company Limited. What happened In September 2020, Mr K and Mrs P received a letter from Prudential telling them that their term assurance policy h... (2 pages)View decision -
Decision Reference DRN-1779012
10 Mar 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1779012 The complaint Mr I has complained about The Prudential Assurance Company Limited. He says that he was wrongly advised to transfer out of an occupational pension. What happened Prudential upheld Mr I’s complaint and accepted the advice to transfer wasn’t suitable for him. It off... (2 pages)View decision -
Decision Reference DRN-2559073
9 Mar 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2559073 The complaint Mr C complains that The Prudential Assurance Company Limited failed to provide him with sufficient information when he used some AVC pension savings to purchase an annuity in September 2008. And he has also complained that more recently Prudential failed to update... (3 pages)View decision