We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
-
Decision Reference DRN-2136428
8 Mar 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2136428 The complaint Mr M has complained about The Prudential Assurance Company Limited. He’s unhappy about the review of the sale of his annuity. What happened Mr M took an annuity with Prudential in 2009. The Financial Conduct Authority (FCA) carried out a review which looked at whe... (2 pages)View decision -
Decision Reference DRN-1545976
2 Mar 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1545976 The complaint Mr D complains that The Prudential Assurance Company Limited (Prudential) mis-sold him an annuity in 2009, resulting in a missed opportunity to purchase an enhanced annuity. What happened Towards the end of 2008, Mr D requested a retirement pack from Prudential. A... (4 pages)View decision -
Decision Reference DRN-2507274
25 Feb 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2507274 The complaint Mr M complains that The Prudential Assurance Company Limited failed to provide him with appropriate advice and information in 1996 when he was considering making additional pension contributions. What happened Mr M was a member of an occupational pension scheme. I... (3 pages)View decision -
Decision Reference DRN-2392160
23 Feb 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2392160 The complaint Miss K complains that despite having a personal pension plan with The Prudential Assurance Company Limited (Prudential) she cannot take out an annuity with it. Miss K also complains about the information Prudential provided to her about her pension options. She sa... (3 pages)View decision -
Decision Reference DRN-2198411
18 Feb 2021 The Prudential Assurance Company Limited UpheldInvestmentsDRN-2198411 The complaint Mr and Mrs S complained about a mortgage endowment policy sold to them by The Prudential Assurance Company Limited (Prudential). They say the policy was sold before they had a mortgage and they would not have known whether the policy would be suitable. Mr and Mrs ... (4 pages)View decision -
Decision Reference DRN-2593862
17 Feb 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2593862 The complaint Mr H complains that his queries haven’t been adequately addressed by The Prudential Assurance Company Limited, referred to as “Prudential”. What happened On 15 November 2019, Mr H received a letter from Prudential about how the charges and costs on his investment ... (4 pages)View decision -
Decision Reference DRN-1808591
16 Feb 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1808591 The complaint Mr W complains that The Prudential Assurance Company Limited allowed too little time for him to investigate and decide his pension options. What happened Mr W had a personal pension with Prudential. In a letter dated 6 July 2011, he told Prudential he was intendi... (4 pages)View decision -
Decision Reference DRN-2508217
15 Feb 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2508217 The complaint Mr M complains that The Prudential Assurance Company Limited failed to provide him with sufficient information when he bought three annuity plans in 2013. What happened Mr M held pension savings with Prudential as a result of an occupational pension scheme he had ... (3 pages)View decision -
Decision Reference DRN-2483076
11 Feb 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2483076 The complaint Mr M complains about The Prudential Assurance Company Limited’s decision to reject a claim he made under his critical illness policy. He’s also unhappy about how the claim was handled. What happened Mr M took out a life and critical illness policy with Prudential ... (3 pages)View decision -
Decision Reference DRN-2558365
11 Feb 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2558365 The complaint Mr T and Mrs T are complaining about the surrender value they received from The Prudential Assurance Company Limited when they cashed in their investment. What happened In April 2018, Mr and Mrs T invested £19,800 into a Prudential investment plan. On 16 March 202... (3 pages)View decision