We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-2568387
9 Feb 2021 The Prudential Assurance Company Limited UpheldInsuranceDRN-2568387 The complaint Mr B complained that he was mis-sold a mortgage payment protection insurance (PPI) policy by The Prudential Assurance Company Limited (“Prudential”). What happened Mr B bought the PPI policy when he took out a mortgage in 1998. Mr B said that the PPI sale took pla... (2 pages)View decision -
Decision Reference DRN-2458787
25 Jan 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2458787 The complaint Mr H has complained about The Prudential Assurance Company Limited. He’s unhappy about the way it’s reviewed the sale of his annuity from 2012. Mr H is represented in this complaint by his wife, Mrs H, but I’ll refer to Mr H throughout. What happened Mr H bought a... (3 pages)View decision -
Decision Reference DRN-2410738
22 Jan 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2410738 The complaint Mr R complains about an annuity taken out through Prudential Assurance Company Limited. He says that when he contacted Prudential it didn’t tell him about the open market option (OMO) or that he may be able to get a higher annuity elsewhere. He says he has lost ou... (3 pages)View decision -
Decision Reference DRN-2507867
22 Jan 2021 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2507867 The complaint Mrs G complains that the Prudential Assurance Company Limited (Prudential) handled her withdrawal from an investment unreasonably. What happened On 18 March 2020, Prudential provided information to Mrs G’s financial advisor about the value of her investment. The i... (3 pages)View decision -
Decision Reference DRN-1628530
12 Jan 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1628530 The complaint Mr P complains on behalf of his wife, Mrs P, that Prudential Assurance Company Limited (Prudential) mis-sold her an annuity. Mr P thinks Mrs P suffered a financial loss as a result. What happened Mrs P had a freestanding additional voluntary contributions plan (FS... (3 pages)View decision -
Decision Reference DRN-2257383
7 Jan 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2257383 The complaint Mrs H complains that The Prudential Assurance Company Limited gave her incorrect information about the expected investment returns on her pension savings. She also complains that a letter sent to her when her pension benefits were being paid was unclear, leading h... (3 pages)View decision -
Decision Reference DRN-2190318
7 Jan 2021 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2190318 The complaint Mrs H complains that The Prudential Assurance Company Limited (“Prudential”) unreasonably switched her pension savings from a “with profits” fund to a cash fund as she approached her selected retirement date. She also complains that Prudential failed to adhere to ... (4 pages)View decision -
Decision Reference DRN-2376944
29 Dec 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2376944 The complaint Ms M has complained that The Prudential Assurance Company Limited (Prudential) won’t allow her to cash in her annuity. This is linked to her unhappiness with the sale of her annuity. Which has recently been subject to a review at the request of the regulator. What... (3 pages)View decision -
Decision Reference DRN4221612
23 Dec 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr K complains about the service he received from The Prudential Assurance Company Limited (Prudential) when he wanted to take the benefits from his personal pension. This included being denied access to the online valuation facility and a lack of answers to the questions he raised. Mr K s... (8 pages)View decision -
Decision Reference DRN-2350689
19 Dec 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2350689 The complaint Mr B complains about the performance of his pension. He says that The Prudential Assurance Company Ltd haven’t managed his pension investments properly as his pension pot hasn’t increased in value as much as it usually does. He wants compensation. What happened Mr... (3 pages)View decision