We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-2240449
18 Dec 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2240449 The complaint Mr S complains that The Prudential Assurance Company Limited (“Prudential”) did not carry out a review of his Section 32 pension policy in 1999/2000, as required under the Pension Review. Mr S says he was mis-sold the Section 32... (3 pages)View decision -
Decision Reference DRN-2080305
9 Dec 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2080305 The complaint Mr J has complained that The Prudential Assurance Company Limited couldn’t process his income drawdown payment in time for the 2019/2020 tax year. The result of this will be a significantly increased tax bill. What happened The details of this complaint are well k... (2 pages)View decision -
Decision Reference DRN-2407473
7 Dec 2020 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2407473 The complaint Mr S and Miss V (“the policyholders”) complain that Prudential Assurance Company Limited mis-sold them a mortgage endowment policy. What happened In 1993, Prudential sold Mr S and Miss V a with profits mortgage endowment policy. It had a target of £62,000 and a te... (3 pages)View decision -
Decision Reference DRN-2390613
2 Dec 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2390613 The complaint Mrs A complains that Prudential Assurance Company Limited wrongly advised her to take out additional voluntary contributions when she could have purchased additional years on her occupational pension scheme instead. What happened Mrs A was sold a Teachers Addition... (4 pages)View decision -
Decision Reference DRN-2093864
2 Dec 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2093864 The complaint Mr N complains that The Prudential Assurance Company Limited caused unnecessary delays whilst he was trying to find a missing pension fund. These delays meant the value of the pension reduced and he missed out on some monthly payments once the pension was found. I... (3 pages)View decision -
Decision Reference DRN-2213456
25 Nov 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2213456 The complaint Mr W complains that The Prudential Assurance Company Limited changed his flexible lifetime annuity (“FLA”) from self-managed to a guaranteed income stream and said it wasn’t paying him the correct amount of pension. What happened Mr W said he had a self-managed FL... (6 pages)View decision -
Decision Reference DRN-2313361
24 Nov 2020 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2313361 The complaint Mr H complains that The Prudential Assurance Company Limited failed to make a payment to him from his pension in a timely manner. What happened Mr H holds pension savings with Prudential. On 17 December 2019 his advisor requested a payment of £10,000 to be made to... (3 pages)View decision -
Decision Reference DRN1705039
9 Nov 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr G complained to The Prudential Assurance Company Limited (Prudential) about the advice given when his pension policy was sold in 1990. background Mr G complained to us by letter dated 12 November 2018. He explained that he’d taken out a pension policy with Scottish Amicable (which later... (9 pages)View decision -
Decision Reference DRN7180590
29 Oct 2020 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr H has complained about the unsuitable advice he was given by The Prudential Assurance Company Limited with regards to his mortgage and pension arrangements. background Mr H had a mortgage with a building society. In 1988, following advice from Prudential, a new interest only mortgage wa... (3 pages)View decision -
Decision Reference DRN5239222
9 Oct 2020 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr S complains about the advice he was given to improve the death benefits of his employers’ occupational pension scheme through a Teachers Additional Voluntary Contribution (AVC) plan with The Prudential Assurance Company Limited (Prudential). He says this has had an impact on the level o... (9 pages)View decision