We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-2114701
8 Oct 2020 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2114701 The complaint Mr H complains that in 2012, The Prudential Assurance Company Limited gave him insufficient information about his annuity options. He says he’s lost out financially as a result, as Prudential sold him a standard annuity, when he would’ve been entitled to an enhanc... (12 pages)View decision -
Decision Reference DRN-2199744
7 Oct 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2199744 The complaint Mr A has complained about the Prudential Assurance Company Limited. He’s unhappy about the way it’s handled his request to release funds from his pension plan. What happened Mr A has complained that he wasn’t able to take 25 per cent cash from his pension when he ... (3 pages)View decision -
Decision Reference DRN-2127479
7 Oct 2020 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2127479 The complaint Mr and Mrs C say that The Prudential Assurance Company Limited mis-sold them a mortgage endowment policy. What happened Mr and Mrs C took out a mortgage endowment policy alongside their mortgage in 1999. They were first-time buyers and say that they believed this ... (2 pages)View decision -
Decision Reference DRN-2223576
1 Oct 2020 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2223576 The complaint Mr C has complained about the service he’s received from The Prudential Assurance Company Limited in the process of accessing his retirement benefits. In particular, Mr C has said that Prudential unnecessarily delayed the process of providing him with information ... (7 pages)View decision -
Decision Reference DRN-2023736
30 Sep 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2023736 The complaint Mr D complains that The Prudential Assurance Company Limited (Prudential) mis-advised him to transfer his Occupational Pension Scheme (OPS) into a personal pension with it. Mr D recognises he has been compensated for this under the Pension Review but says the comp... (2 pages)View decision -
Decision Reference DRN-1926665
29 Sep 2020 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-1926665The complaintMr and Mrs M complain that The Prudential Assurance Company Limited (Prudential) gave them incorrect information about the value of an endowment policy they hold with it. Mrs and Mr M say they made a large financial commitment based on the information they received ... (3 pages)View decision -
Decision Reference DRN-2189561
24 Sep 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2189561The complaintMr M has complained about The Prudential Assurance Company Limited. He is unhappy about the charges he paid when he entered drawdown. He’s also unhappy that he wasn’t told about changes to pensions legislation which took place in 2015. Mr M has also questioned why d... (3 pages)View decision -
Decision Reference DRN-1823821
24 Sep 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1823821The complaintMr S complains that The Prudential Assurance Company Limited (Prudential) set up annuities for him that he didn’t want and didn’t sign up for. He’s unhappy that Prudential won’t allow him to have a cash value for these annuities as the money is rightfully his. What ... (4 pages)View decision -
Decision Reference DRN-1746063
14 Sep 2020 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesThe complaint Mr B complains that he was mis-sold a pension policy, and then not provided enough information when buying his pension annuities, by The Prudential Assurance Company Limited. What happened Mr B had five pension plans with Prudential. Between 2010 to 2013 he used these pension... (5 pages)View decision -
Decision Reference DRN-1790589
11 Sep 2020 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-1790589The complaintMrs S and Mr W are unhappy with the mortgage endowment policy they had with The Prudential Assurance Company Limited. They have said they were told the policy was suitable for them and they didn’t receive an explanation of other the types of mortgage that were avail... (2 pages)View decision