We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
-
Decision Reference DRN-2079087
10 Sep 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2079087The complaintMr B complains about the way the The Prudential Assurance Company Limited (“the Prudential”) dealt with his purchase of an annuity which meant he got less income than he could’ve. What happenedMr B said that in August 2018 he was considering buying an annuity. The P... (4 pages)View decision -
Decision Reference DRN3423497
2 Sep 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr Y is the late Mr Y’s son. He’s brought a complaint on behalf of his father’s estate that, following his father’s death, his mother didn’t receive any benefits from his father’s pension. Mr Y says his father wouldn’t have neglected to make some provision for his mother in the event of hi... (5 pages)View decision -
Decision Reference DRN-1950210
26 Aug 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1950210The complaintMr N complains about the advice he was given by The Prudential Assurance Company Limited (Prudential) to contract out of the State Earnings Related Pension Scheme (SERPS) in 1988. He says his state pension is lower than what he expected it to be as a result of contr... (3 pages)View decision -
Decision Reference DRN-1512276
26 Aug 2020 The Prudential Assurance Company Limited Not upheldInsuranceDRN-1512276The complaintMr B complains that The Prudential Assurance Company Limited unfairly turned down his income protection claim when he was no longer able to work. What happenedMr B took out an income protection policy with Prudential in 1998, through a financial adviser. In the five... (3 pages)View decision -
Decision Reference DRN-1870858
20 Aug 2020 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-1870858The complaintMr W complains that The Prudential Assurance Company Limited (Prudential) provided him with inaccurate information around the options available to him when he was thinking of drawing the benefits from his pension. He’s unhappy that he’s had to pay advice costs to us... (4 pages)View decision -
Decision Reference DRN-2045521
7 Aug 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-2045521The complaintMr E and Mrs G complain, as executors of the estate of the late Mrs E, that The Prudential Assurance Company Limited failed to provide Mrs E with sufficient information about the annuities she should could purchase when she retired in 1997. In particular they compla... (3 pages)View decision -
Decision Reference DRN9674014
5 Aug 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr D complains about the advice he received from The Prudential Assurance Company Limited (Prudential) when he wanted to take the tax free cash from his pension plan to pay off his outstanding debts. He says as a result of Prudential’s actions he had to withdraw all of his retirement benef... (5 pages)View decision -
Decision Reference DRN-1946449
4 Aug 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1946449 The complaintMrs A complains she was mis-sold a personal pension by The Prudential Assurance Company Limited. What happenedIn August 1988, Mrs A met with an adviser from Prudential who advised her to contract out of State Earnings Related Pension Scheme (“SERPS”) and contribut... (2 pages)View decision -
Decision Reference DRN9171608
3 Aug 2020 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr P complains that The Prudential Assurance Company Limited (Prudential) gave him unsuitable pension advice.Mr P says that as a result of this unsuitable advice he thinks he has lost around £30,000.backgroundIn early 2016 Prudential advised Mr P to move his Prudential Retirement Annuity C... (10 pages)View decision -
Decision Reference DRN-2042255
31 Jul 2020 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2042255 The complaintMr B complains that The Prudential Assurance Company Limited (“Prudential”) has failed to commence payment of an annuity he purchased, on the correct date. What happenedMr B held a personal pension with Prudential. In June 2018 Mr B advised Prudential of his inten... (4 pages)View decision