We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-2033195
24 Jul 2020 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-2033195The complaintMr and Mr S complain that The Prudential Assurance Company Limited mis-sold them a life assurance policy in 2005. To resolve their complaint, they want a refund of all the premiums they paid for the policy, with interest. What happenedMr and Mr S took out a joint de... (5 pages)View decision -
Decision Reference DRN5493329
21 Jul 2020 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr A complains that The Prudential Assurance Company Limited (Prudential) told him it would be closing a fund he was invested in via his Retirement Annuity Plan (RAP) and would apply a bid/offer spread when it switched him to a replacement fund. He also complains that it failed to fully re... (13 pages)View decision -
Decision Reference DRN-1984503
13 Jul 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1984503 The complaintX complains that The Prudential Assurance Company Limited pressurised him into joining the Teachers Additional Voluntary Contribution Scheme (TAVC). He says he didn’t need to top up his pension and so this was an unsuitable and unnecessary product for him, in his ... (5 pages)View decision -
Decision Reference DRN-1983751
13 Jul 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1983751 The complaintMr W complains that Prudential Assurance Company Limited provided a transfer valuation for his pension and following delays in processing the transfer wouldn't honour that valuation. What happened Mr W had a pension with Prudential that he wanted to transfer ... (6 pages)View decision -
Decision Reference DRN-1915532
7 Jul 2020 The Prudential Assurance Company Limited Not upheldInvestmentsThe complaint Mr H complains about the service he received from The Prudential Assurance Company Limited. In summary, he says: Prudential carried out a search of his credit file and marked it as ‘money laundering’. He didn’t receive a Data Subject Access Request (DSAR) from Prudential’s ... (3 pages)View decision -
Decision Reference DRN-1840125
3 Jul 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1840125 The complaintMr K complains he wasn’t told about the availability of enhanced annuities or the open market option when he took out his annuity with The Prudential Assurance Company Limited What happenedMr K complains he wasn’t told about various options when he took an annuity... (3 pages)View decision -
Decision Reference DRN7235880
2 Jul 2020 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr W complains that his trustee investment plan (TIP) was not reinvested at the end of the 5 year term. He complains The Prudential Assurance Company Limited (Prudential) informed his advisers on a number of occasions that the plan was still invested and increasing in value. Mr W says Prud... (6 pages)View decision -
Decision Reference DRN-1615304
26 Jun 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1615304The complaintMr M is unhappy that The Prudential Assurance Company Limited (Prudential) mistakenly told him he would be receiving a lump sum and an uplift to his pension following a review it carried out. And once it realised its mistake, the compensation it has offered is too l... (2 pages)View decision -
Decision Reference DRN-1716783
26 Jun 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1716783The complaintMr H complained about the advice he received from one of The Prudential Assurance Company Limited's advisers. What happenedIn 1981 Mr H took out a Pure Endowment policy with another company. The sum insured if Mr H survived until 1 March 2014 was £33,571 (with ... (3 pages)View decision -
Decision Reference DRN-1372313
25 Jun 2020 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-1372313The complaintMiss S complains about The Prudential Assurance Company Limited’s administration of her endowment policy when she enquired about surrendering it. What happenedMiss S called Prudential in April 2019 wanting to know the values of two endowment policies as she was thin... (2 pages)View decision