We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-1094766
23 Jun 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1094766 The complaintMr C’s complaint is about his attempt to make a contribution into his personal pension with The Prudential Assurance Company Limited (‘the Pru’) in 2016. He says the Pru prevented him from doing so, failed to inform him about an alternative contribution he could ha... (3 pages)View decision -
Decision Reference DRN-1569308
22 Jun 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1569308 The complaintMr L’s complaint is about his pursuit to draw from his personal pension with The Prudential Assurance Company Limited (‘the Pru’). He is unhappy that the Pru has required him to obtain independent financial advice in order to do so. He says he does not need such ad... (2 pages)View decision -
Decision Reference DRN-1916424
18 Jun 2020 The Prudential Assurance Company Limited Not upheldInsuranceComplaint Mr and Mrs C complained that The Prudential Assurance Company Limited (Prudential) sold them payment protection insurance (PPI) in February 1997 to go with a mortgage. Background Only Mr C was covered by the policy which provided cover for unemployment but not accident and sickne... (2 pages)View decision -
Decision Reference DRN-1874778
17 Jun 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesThe complaint Mrs H complains that The Prudential Assurance Company Limited won’t allow her to cash in her annuity for a lump sum. The details of this complaint are well known to both parties so I won’t repeat them again here. Instead I’ll focus on giving the reasons for my decision. My fi... (2 pages)View decision -
Decision Reference DRN-1820618
15 Jun 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1820618The complaintMr M complains that The Prudential Assurance Company Limited isn’t being truthful about his pension. Prudential say that Mr M chose to take his pension in 2012. It says it paid him a lump sum and continues to pay him a monthly annuity. Mr M says he never signed to t... (3 pages)View decision -
Decision Reference DRN-1615484
15 Jun 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesMr M is unhappy that The Prudential Assurance Company Limited’s review of his annuity found he wasn’t due any redress. Background In December 2008 Mr M called Prudential after receiving a letter. He enquired about this plan as he wasn’t sure what policy the letter had referred to. The call... (4 pages)View decision -
Decision Reference DRN-1622206
8 Jun 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1622206 The complaintMiss P complains that The Prudential Assurance Company Limited (Prudential) delayed the payment of her pension and deducted tax when she told them she was not in work and didn’t pay tax. What happenedMiss P contacted Prudential a few months ahead of turning 55, wan... (3 pages)View decision -
Decision Reference DRN-1822117
8 Jun 2020 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-1822117 The complaintMiss D’s representative, a Claims Management Company (CMC), complains on her behalf that she was given unsuitable investment advice by Prudential Assurance Company Limited (the business). In short, the CMC says: Consideration wasn’t given to alternative products. ... (5 pages)View decision -
Decision Reference DRN-1305782
3 Jun 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1305782 The complaintMs C complains about transfer restrictions imposed on her transfer of pension by the Prudential Assurance Company Limited (Prudential). What happenedMs C said she wanted to transfer the cash equivalent transfer value (CETV) of her small defined benefit pension into... (2 pages)View decision -
Decision Reference DRN-1680947
3 Jun 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1680947The complaintMr B complained because The Prudential Assurance Company Limited gave him an incorrect early retirement quote ("ERQ"). What happenedIn 2017 Mr B asked Prudential for an ERQ, which it provided. Mr B sought advice from an independent financial adviser about ... (3 pages)View decision