We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-1791576
3 Jun 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1791576The complaintMrs P has complained about advice she received from The Prudential Assurance Company Limited to contract out of the State Earnings Related Pension Scheme (SERPS) and set up a personal pension instead. What happenedMrs P took advice in 1991. She set up a personal pen... (2 pages)View decision -
Decision Reference DRN4560623
2 Jun 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr H is unhappy The Prudential Assurance Company Limited moved one of his pension plans into a cash fund in 2015. He’s said that he wasn’t aware this had happened, and he’s lost out financially as a result. background In 2018 Mr H complained to Prudential after he realised his pension pla... (3 pages)View decision -
Decision Reference DRN-1562175
1 Jun 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1562175The complaintMr B has complained about The Prudential Assurance Company Limited. He’s unhappy that it’s been unable to trace a pension he held with a former employer. What happenedMr B understands that he may have a pension with a former employer dating from his employment in th... (2 pages)View decision -
Decision Reference DRN8465088
29 May 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr H complains about delays and changes to the valuation factors used by The Prudential Assurance Company Limited when transferring away from his Retirement Annuity Contract. backgroundThe background to this complaint was set out in my provisional decision, a copy of which is attached and ... (9 pages)View decision -
Decision Reference DRN-1686241
28 May 2020 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-1686241 The complaintMr M has complained about The Prudential Assurance Company Limited. He’s unhappy about the way a pension transfer was handled. What happenedMr M held a Personal Pension with Prudential. He was approaching retirement and met with an adviser initially in January 2019... (3 pages)View decision -
Decision Reference DRN-1681459
20 May 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1681459 The complaintMrs B has complained about pension advice she received from The Prudential Assurance Company Limited in 1989. What happenedMrs B was advised to transfer deferred benefits she held in an occupational pension scheme into a personal pension. She began to take some ben... (2 pages)View decision -
Decision Reference DRN0282233
13 May 2020 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr W complains about the time it took to transfer his existing pension plan to a new pension plan. He says Prudential didn’t take into account his objective to secure the value of the funds in his existing plan by his retirement date of October 2018. backgroundMr W held a pension plan that... (5 pages)View decision -
Decision Reference DRN-1804819
11 May 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1804819 The complaintMrs C has complained about The Prudential Assurance Company Limited. She is unhappy about the advice she received in 1989 to leave her employer’s pension scheme and start a pension with Prudential instead. What happenedMrs C took advice in 1989 and left her employe... (2 pages)View decision -
Decision Reference DRN5199567
5 May 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMiss M says The Prudential Assurance Company Limited (Prudential) has provided incorrect information about her pension plans. She’s particularly unhappy that when she wanted to take her benefits in 2018 a MVR (market value reduction) could apply. background One of our investigators conside... (9 pages)View decision -
Decision Reference DRN8879804
5 May 2020 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr M has complained about The Prudential Assurance Company Limited. He says it delayed a pension transfer which resulted in him receiving a lower transfer value.backgroundMr M had the benefit of a deferred individual annuity policy from a previous employer. In September 2017 he was offered... (5 pages)View decision