We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN2676164
4 May 2020 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr S complains Prudential Assurance Company Limited about the advice he was given to purchase a Free Standing Additional Voluntary Contributions (FSAVC) pension policy.backgroundThe advice was given by a representative of a predecessor business, but for ease of reading I’ll refer to Pruden... (5 pages)View decision -
Decision Reference DRN-1716966
28 Apr 2020 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-1716966The complaintMs C complains that due to administration failures by The Prudential Assurance Company Limited, the endowment policy assigned to her is now non-qualifying for tax purposes. What happenedMs C held her endowment policy with her ex-husband. In June 2019, the policy was... (2 pages)View decision -
Decision Reference DRN7561174
23 Apr 2020 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr M has complained about The Prudential Assurance Company Limited. He says that it misled him about the date when his pension would be payable and that this was a factor in his decision to retire early.backgroundThe background to this complaint is set out in my provisional decision which ... (3 pages)View decision -
Decision Reference DRN3825975
9 Apr 2020 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr D complains about the level of compensation The Prudential Assurance Company Limited (Prudential) has calculated he’s due, as a result of it setting up a second policy for him instead of simply increasing the premium on his original plan. He says there’s no evidence to support Prudentia... (5 pages)View decision -
Decision Reference DRN-1688533
9 Apr 2020 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-1688533 The complaintMr and Mrs S' complaint concerns the value of the with profits bond they hold with The Prudential Insurance Company Limited. They're unhappy that its increase in value was significantly less to August 2019 than it had been previously. What happenedMr and ... (2 pages)View decision -
Decision Reference DRN5169129
8 Apr 2020 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr A complains about the information that the Prudential Assurance Company Limited (“Prudential”) gave him when he set up his Teachers’ Additional Voluntary Contribution (TAVC) plan. He says that if he’d been given clearer information, he would’ve purchased added years within the Teachers’... (4 pages)View decision -
Decision Reference DRN3106377
3 Apr 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsComplaintMr D has complained that The Prudential Assurance Company Limited mis-sold his annuity as it failed to let him know he could’ve received an enhanced annuity from another provider.BackgroundThe Prudential Assurance Company Limited (‘Prudential’) sold Mr D an annuity in 2008. In 201... (3 pages)View decision -
Decision Reference DRN3115208
2 Apr 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr P complains on behalf of his late mother’s (Mrs P’s) estate. He’s unhappy about the maturity value of her bond, managed by Prudential Assurance Company Limited, and feels it has been calculated incorrectly. backgroundIn February 2019, Mrs P sadly passed away. In March 2019, Prudential... (4 pages)View decision -
Decision Reference DRN3867373
31 Mar 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs P has complained that The Prudential Assurance Company Limited has overcharged administration fees from her personal pension.backgroundThe background to this complaint is set out in my provisional decision which is attached below.I explained why I didn’t intend to uphold the complaint.... (3 pages)View decision -
Decision Reference DRN-1695580
31 Mar 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1695580The complaintMs L has complained that The Prudential Assurance Company Limited (Prudential) won’t allow her to cash in her annuity and take the cash as a lump sum payment. What happenedMs L took out her annuity in 2002. It was set up to pay her just over £330 per year for the re... (2 pages)View decision