We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
-
Decision Reference DRN-1651925
30 Mar 2020 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-1651925 The complaint Mr K is unhappy about the maturity value of his with-profits endowment plan, managed by Prudential Assurance Company Ltd. He says it’s over £900 below what he expected and therefore Prudential should pay the difference. He didn’t think it’d be affected by short-t... (5 pages)View decision -
Decision Reference DRN3343912
26 Mar 2020 The Prudential Assurance Company Limited UpheldInvestment and pensionsMrs B complains that The Prudential Assurance Company Limited (Prudential) told her that the proceeds of her late husband’s pension plan would continue to be invested until she decided which course of action to take – after it had previously said no growth would be added. She says that, be... (5 pages)View decision -
Decision Reference DRN-1577008
24 Mar 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1577008The complaintMr R is unhappy that The Prudential Assurance Company Limited’s review of his annuity found he wasn’t due any redress. BackgroundIn December 2009 Mr R called Prudential, the conversation started with Mr R saying that he’d not received an annual statement and a short... (4 pages)View decision -
Decision Reference DRN-1591046
23 Mar 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1591046The complaintMr W complains that the compensation The Prudential Assurance Company Limited has offered him for its errors in dealing with his pension is far too low. BackgroundMr W’s pension arrangements with Prudential were considered as part of the pension review due to the ad... (3 pages)View decision -
Decision Reference DRN-1565808
17 Mar 2020 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-1565808The complaintMr D is unhappy that The Prudential Assurance Company Limited won’t include cancer as part of his calculations for his enhanced annuity review. BackgroundMr D’s annuities were initially set up in January 2010. However, later the industry regulator the Financial Cond... (3 pages)View decision -
Decision Reference DRN8351319
17 Mar 2020 The Prudential Assurance Company Limited UpheldInvestment and pensionsMs S has complained about The Prudential Assurance Company Limited. She is unhappy about the way it’s managed her pension. In particular, she’s complained about an overpayment it made and that it applied an incorrect tax code to her regular payments which led to an underpayment of tax. ba... (3 pages)View decision -
Decision Reference DRN-1605935
17 Mar 2020 The Prudential Assurance Company Limited Not upheldInvestmentsDRN-1605935 The complaint Mr H is unhappy about The Prudential Assurance Company Limited’s inability to acknowledge and respond to his multiple items of correspondence sent regarding his concerns. He’d like all his outstanding issues resolved and compensation paid for the trouble and upset... (3 pages)View decision -
Decision Reference DRN9425774
16 Mar 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs C, on behalf of the estate of Mr T, says The Prudential Assurance Company Limited failed to follow regulations and acted unfairly when it sold the late Mr T annuities in 1999 and 2003. backgroundMr T was a member of an occupational pension scheme. He decided to transfer his pot to a pe... (6 pages)View decision -
Decision Reference DRN-1665283
13 Mar 2020 The Prudential Assurance Company Limited UpheldInvestmentsDRN-1665283The complaintMs R complains that Prudential Assurance Company Limited paid her ex-partner, Mr R, half of the value of two joint endowment policies without her agreement or knowledge. What happenedMs R and Mr R held two joint endowment policies. Both matured in 2010, but the coup... (3 pages)View decision -
Decision Reference DRN1767976
11 Mar 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B is unhappy The Prudential Assurance Company Limited did not transfer benefits from his former occupational pension scheme in 1988. He says he’s lost his pension as a result. backgroundFollowing a meeting with a Prudential adviser, Mr B started a regular contribution personal pension p... (3 pages)View decision