We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
-
Decision Reference DRN8558439
9 Mar 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMiss B is unhappy that she was advised to contract out of the State Earnings Related Pension Scheme (SERPS) by the Prudential Assurance Company Limited. She is also concerned that her signature may have been forged on a disclaimer form used to support her application to contract out.backgr... (3 pages)View decision -
Decision Reference DRN6348673
5 Mar 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs S has made this complaint on behalf of her late husband, Mr S. She is unhappy that The Prudential Assurance Company Limited will pay only a 50 per cent spouse annuity after Mr S died. She says this is a mistake and it should pay 100 per cent.backgroundThe background to this complaint i... (5 pages)View decision -
Decision Reference DRN4748887
5 Mar 2020 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr E is unhappy with the compensation offered by The Prudential Assurance Company Limited (Prudential) for the mis-sale of his Free Standing Additional Voluntary Contribution (FSAVC) plan.backgroundI issued a provisional decision on 29 January 2020. I’ve recapped the background below:“In 1... (5 pages)View decision -
Decision Reference DRN3473890
27 Feb 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsComplaintMs W complained that Scottish Amicable unsuitably advised her to start a Free Standing Additional Voluntary Contribution (FSAVC) with themselves in 1994. Responsibility for this now lies with the Prudential Assurance Company Limited.BackgroundMs W joined the NHS pension scheme in ... (6 pages)View decision -
Decision Reference DRN9681737
20 Feb 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsComplaintMr M on behalf of the estate of Mrs M has complained about the surrender of two whole of life policies that Mrs M took out with The Prudential Assurance Company Limited. He is unhappy that Mrs M was written to and given the option to cash in her policies early without providing he... (3 pages)View decision -
Decision Reference DRN3034152
13 Feb 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsComplaintMrs S (with the assistance of her husband) complained about the advice and work provided by the Prudential Assurance Company Limited when she looked into transferring benefits from an occupational pension scheme (OPS)BackgroundMrs S sought advice from Prudential in relation to tra... (6 pages)View decision -
Decision Reference DRN3210615
4 Feb 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr B complains that The Prudential Assurance Company Limited (Prudential) provided misleading information about the charges that applied to his pension plan. He said that the Additional Investment Charge (AIC) was initially shown as 0% but it's now 0.17%. Prudential says it hasn’t bee... (5 pages)View decision -
Decision Reference DRN3338195
28 Jan 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr K’s representative (who I’ll refer to as “B”, a regulated adviser) complains that The Prudential Assurance Company Limited reneged on an offer to include 8% per year simple interest in its compensation, following a review of delays experienced in processing instructions on its Retiremen... (9 pages)View decision -
Decision Reference DRN0406199
28 Jan 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr W complains that The Prudential Assurance Company Limited took too long to set up his annuity.backgroundMr W had two pension plans with Prudential. Mr W sent instructions to Prudential in June 2018 for his annuity from one of the plans to be paid from 1 August 2018. But the annuity wasn... (3 pages)View decision -
Decision Reference DRN-1373745
28 Jan 2020 The Prudential Assurance Company Limited UpheldInvestmentsDRN-1373745 The complaintMr and Mrs K complain that The Prudential Insurance Company Limited failed to inform them when it altered the 'Guaranteed Insurability Option' (GIO) feature on their Mortgage Protection Plan (MPP). What happenedMr and Mrs K took out their MPP in 2002. It ... (3 pages)View decision