We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN8582649
24 Jan 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs W has complained about The Prudential Assurance Company Limited. She is unhappy about the way it has managed her pension funds.backgroundMrs W set up two personal pensions with Prudential in 1989. They were arranged with the assistance of an independent financial adviser (IFA). Both pl... (3 pages)View decision -
Decision Reference DRN2761123
24 Jan 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr F has complained about the performance of the with profits pension he took out with Scottish Amicable, now trading as The Prudential Assurance Company Limited. He thinks the way the with profits investment operates is unsuitable as the final bonus has reduced significantly. backgroundIn... (2 pages)View decision -
Decision Reference DRN6952337
23 Jan 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr P complains he was poorly advised to contract out of the State Earnings Related Pension Scheme (SERPS) by The Prudential Assurance Company Limited.backgroundMr P says he was advised by Prudential to contract out of SERPS in 1987. At the time he was 40 years old, employed and earning jus... (2 pages)View decision -
Decision Reference DRN4172114
8 Jan 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMs W’s representative has complained, on her behalf, about advice she was given by The Prudential Assurance Company Limited (Prudential) to set up a free standing additional voluntary contribution (FSAVC) plan. backgroundMs W’s representative has said the following about her circumstances ... (5 pages)View decision -
Decision Reference DRN5258584
6 Jan 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs L complains, through her financial adviser, that The Prudential Assurance Company Limited has unfairly charged her penalties for withdrawals of capital from her investment plan.backgroundMrs L invested £17,340 into a Prudential Investment plan in November 2011 form which she took regul... (4 pages)View decision -
Decision Reference DRN5381970
6 Jan 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr and Mrs M complain they were mis-sold an endowment policy to repay a mortgage by The Prudential Assurance Company Limited (previously Scottish Amicable). They complain the policy was unsuitable as they didn’t want to accept any risk and were led to believe they would get an additional l... (3 pages)View decision -
Decision Reference DRN3208407
23 Dec 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr S complains he wasn’t given proper advice by The Prudential Assurance Company Limited (Prudential) about the purchase of an annuity and other options for his two personal pension plans (PPPs).backgroundMr S says he asked the Prudential for a meeting to discuss his options on retirement ... (3 pages)View decision -
Decision Reference DRN9953834
20 Dec 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs M complained to The Prudential Assurance Company Limited about information she was given during the sale of her Teachers’ Additional Voluntary Contribution (TAVC) plan. She says the Prudential representative told her that she wasn’t eligible to purchase added years. backgroundMrs M met... (3 pages)View decision -
Decision Reference DRN3578669
19 Dec 2019 The Prudential Assurance Company Limited UpheldBanking and creditMiss T complains about what happened when she ported her Lifetime mortgage with The Prudential Assurance Company Limited in 2011. She’s unhappy that she wasn’t allowed to port as much of the existing debt as she should, and says this stopped her buying the right property. Miss T’s Lifetime... (3 pages)View decision -
Decision Reference DRN1550653
17 Dec 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs F’s complaint concerns a life insurance term policy sold to her by The Prudential Assurance Company Limited. She feels the policy was mis-sold as she wanted joint cover with her late husband that would cover her for the whole of her life. backgroundThe policy was sold in 1991. Sadly in... (2 pages)View decision