We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1373 results
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Decision Reference DRN-1196357
22 Nov 2019 The Prudential Assurance Company Limited Not upheldInvestmentsThe complaint Mrs J complains that Prudential Assurance Company Limited won't pay her the proceeds from a mortgage endowment policy she took out with her ex-husband. Mrs J is being represented in this complaint. For ease, any references to Mrs J include her representative. What hap... (3 pages)View decision -
Decision Reference DRN9594139
7 Nov 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs B has complained that The Prudential Assurance Company Limited will apply an ‘early cash-in charge’ to the value of a Flexible Investment Plan (FIP) she originally took out in 2007 if she dies within five years of making a large ‘top-up’ to the FIP in June 2017. She’s represented by he... (6 pages)View decision -
Decision Reference DRN4677202
22 Oct 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs P is unhappy the value of her with-profits fund with The Prudential Assurance Company Limited dropped suddenly in the 24 hours after she elected to withdraw funds. Mrs P says she’s either being penalised for making a withdrawal or the fund has been mismanaged. backgroundI issued my pro... (5 pages)View decision -
Decision Reference DRN5141251
22 Oct 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr J is unhappy with how The Prudential Assurance Company Limited handled his investment top-up. He feels he ought to be compensated for the delay in making his investment because of problems he had with the form.backgroundMr J has an investment with Prudential. Last December, he wanted to... (2 pages)View decision -
Decision Reference DRN5266844
18 Oct 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr A complains that his with-profits plan with The Prudential Assurance Company Limited (“Prudential”) unexplainably decreased in value just before it was due to mature. backgroundMr A held a with-profits mortgage endowment plan with Prudential that matured in April 2019. He says he had be... (3 pages)View decision -
Decision Reference DRN2639139
17 Oct 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr J has complained to The Prudential Assurance Company Limited about the sale of his Local Government Additional Voluntary Contributions (LGAVC) pension plan. backgroundMr J took out a LGAVC plan in 1999. At the time, he was employed and a member of the Local Government Pension Scheme (LG... (4 pages)View decision -
Decision Reference DRN1301077
11 Oct 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr L complains about The Prudential Assurance Company Limited (Prudential). He has concerns about the wording of some of Prudential’s paperwork for one of his annuities.backgroundMr L purchased two annuities with Prudential in 2009 under references ending 410 and 340. Prudential reviewed t... (4 pages)View decision -
Decision Reference DRN3726386
10 Oct 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M complains about The Prudential Assurance Company Limited (Prudential). He’s unhappy with how Prudential handled the transfer of his pension to another pension provider. backgroundI issued a provisional decision on 18 September 2019. I’ve recapped the background below:“Mr M had a Stake... (8 pages)View decision -
Decision Reference DRN0138596
4 Oct 2019 The Prudential Assurance Company Limited UpheldInvestment and pensionsMr A complains about The Prudential Assurance Company Limited (Prudential). He’s unhappy with Prudential’s actions following a payment it made to him in error.background I issued a provisional decision on 2 September 2019. I’ve recapped the background below:In 2017 Prudential contacted Mr ... (6 pages)View decision -
Decision Reference DRN1095688
10 Sep 2019 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMrs M’s complaint has been brought by a claims management company (“the CMC”) on her behalf. The CMC says The Prudential Assurance Company Limited (“Prudential”) gave Mrs M unsuitable advice to make Free-Standing Additional Voluntary Contributions (FSAVCs) into a pension policy with it. Th... (8 pages)View decision